Bruce Johnson Email & Phone Number

Eros Data Center

• Maintained full responsibility for the day-to-day functions of the Business Office regarding the TSSC contract including Finance, Contract and Sub-Contract Administration, facilities and property management and administrative tasks. • Work in collaboration with the project manager to define the project’s goals and objectives, creating and maintaining the projects budget and schedules.• Continually analyze progress reported again work schedules, providing recommendations to drive improved progress. • Provide required reports in a timely, accurate manner in addition to ad-hoc reports as needed.

Eros Data Center

• Planned and collected data to accurately determine the costs of the ITS service activity including equipment purchases, supplies and labor. • Continually analyzed the actual ITS service costs, preparing periodic reports that compared estimated costs to actual costs and prepared and delivered reports to the management team that compared budgeted estimates and actual costs. • Developed and installed manual and computer-based cost accounting systems used to record the monthly and quarterly costs.

Eros Data Center

Configuration Management Analyst, (2006)• Effectively coordinated, tracked and managed all Trouble Tickets and CCRs while managing the hardware and software inventory and baseline status records.• Supported site configuration control boards and administered CM tools including the CCR Manager, Trouble Ticket database and hardware/software library. Operations Analyst, (2002 – 2006)• Continually updated the ESDIS Core System Operations Daily Calendar with events that took place in all modes of operations on a daily, weekly and monthly basis, published on a daily basis for review and implementation. • Performed in-depth analysis of inputs for conflicts and resource contentions while coordinating with internal and external entities to resolve issues that reduced production quality and throughput.• Created and maintained databases that included Trouble Tickets written by staff, daily metrics for ingest and production and noted trends and discrepancies in system performance. • Produced daily, weekly and monthly reports delivered to department heads while serving as the point of contact for all Trouble Ticket-related issues for all other departments.• Assumed a leadership role representing the Operation area’s interests within new projects, ensuring that operability was considered regarding any new projects having direct or indirect impact on the area. Production Monitor, (2001 – 2002)• Maintained full responsibility for all of the shift’s ECS production operations including the coordination of departmental functions, resolution of staff issues and scheduling. • Ensured that all policies and procedures needed to accomplish the mission were carried out in an efficiency and professional manner and that all outstanding issues were resolved in a timely manner. • Scheduled and administered the orientation and training of new employees in a manner that ensured the quickest and most efficient method of transition.