Bruce Deppe Email & Phone Number

Salt Lake City, UT, US

Salt Lake City, Utah, United States

Utah, United States

Utah, United States

• Oversees employee management for a 14 person Customer Service staff which encompasses Customer Service, Warranty and Warranty Return Processing.
• Management of these departments includes the complete hiring process including screening, interviewing, reference checks and once an employee is selected, an onboarding system and training.
• Manage all departments scheduling including time off, holiday coverage and overtime.
• Coaching and mentoring of each employee to help them reach their personal growth potential. This includes a performance management process that entails quarterly and annual reviews as well as daily coaching.
• Arrangement of continued department training with topics ranging from product knowledge, technical skills, legal compliance, and conflict resolution, to use of computer programs.
• Daily call statistics monitoring and analysis to keep agents within expected quotas.

• Maintained customer relationships by establishing rapport with potential and current customers.
• Ensured availability of merchandise and services by auditing inventory, establishing inventory deficiencies, then created orders to maintain inventories.
• Marketed merchandise by studying stocked vendor brand advertising, athlete race results, product testing results in the media, vendor and dealer sales promotions as well as merchandizing and display plans.
• Secured merchandise by implementing security systems and measures.
• Protected employees and customers by providing a safe and clean store environment.
• Maintained the stability and reputation of the store by complying with legal requirements.