Bruce Deppe Email & Phone Number

Salt Lake City, Ut, Us

Salt Lake City, Ut, Us

Salt Lake City, Utah, United States

Utah, United States

Utah, United States

• Oversees employee management for a 14 person Customer Service staff which encompasses Customer Service, Warranty and Warranty Return Processing. • Management of these departments includes the complete hiring process including screening, interviewing, reference checks and once an employee is selected, an onboarding system and training. • Manage all departments scheduling including time off, holiday coverage and overtime. • Coaching and mentoring of each employee to help them reach their personal growth potential. This includes a performance management process that entails quarterly and annual reviews as well as daily coaching. • Arrangement of continued department training with topics ranging from product knowledge, technical skills, legal compliance, and conflict resolution, to use of computer programs. • Daily call statistics monitoring and analysis to keep agents within expected quotas. • Take supervisor/manager phone calls, which are generally escalated. This has included being well versed in defusing elevated customer frustration and bringing closure to situations such as these. • On top of daily duties, maintains a list of long term projects and goals to work towards to improve the processes we use and increase department productivity and efficiency.• Continually building relationships with external and internal customers.• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, and participating in professional and related social events.

• Maintained customer relationships by establishing rapport with potential and current customers.• Ensured availability of merchandise and services by auditing inventory, establishing inventory deficiencies, then created orders to maintain inventories.• Marketed merchandise by studying stocked vendor brand advertising, athlete race results, product testing results in the media, vendor and dealer sales promotions as well as merchandizing and display plans.• Secured merchandise by implementing security systems and measures.• Protected employees and customers by providing a safe and clean store environment.• Maintained the stability and reputation of the store by complying with legal requirements.• Determined marketing strategy changes by reviewing operating and financial statements and store level sales records.• Recognized for rapport with customers, extensive product knowledge and mechanical ability.• Trained new employees in Sales and Service.