Bruce Kamp Email & Phone Number

• Directed and oversaw operational policies, initiatives, and goals.• Managed staff by providing mentoring and guidance, keeping the team motivated by setting goals and establishing clear career paths.• Developed and implemented growth strategies, assuring the smooth running of the company and its brands.• Implemented strategic planning and oversight, overseeing daily operations and making necessary adjustments.• Planned and executed a refurbishment of Gelupo, reviewed and documented operational procedures, and prepared for expansion plans.• Created and managed accurate forecasting and reporting tools, managed risk assessment and proactive planning.• Led the head office operations, including marketing, PR, HR, operations, maintenance, and finance

• Established business processes and operational flow for start-ups.• Transitioned Health Asian Kitchen (HAK) from home-based to a commercial production kitchen.• Managed HR and marketing functions, set annual budgets, rolled out new menus, and upgraded IT infrastructure for Layalina Ltd.• Launched Rebel Foods Ltd, sourcing locations, recruiting teams, developing SOPs, and managing food safety audits.

London, United Kingdom

• Responsible for 5 bricks and mortar Sites, 1 dark Kitchen and 4 virtual Brands, across Central and North London• Strategic and Financial planning• Manage relationships with 3rd party online platforms and outsourced support infrastructures.• Onboarding of new operational processes, including 3rd party fulfilment• Reporting Suite creation and delivery (Daily and Weekly sales, with Annual Site Budgets and Financial Performance)• Oversee New Projects, including Rebranding, NPD, Operations Framework, Supplier overhauling• Manage the general & equipment Maintenance Contractors, SLAs, and performance KPI’s

Central And North London

• Opened 11 sites across North and Central London• Managed a team of 6 operations managers.• Managed Deliveroo’s relationship & performance• Overseen New Openings, helping Estate to grow from 16 to 53 sites• Improved sales forecasting accuracy to within 1%, and reduced labour by 3.5% (by introducing a self-developed Weekly Sales & Labour Forecasting Tool).• Special Project Work (including Online Retail, Smart Rotas, Menu Development, Touch Points, ASPH Benchmarking, Customer Journey, Financial Audits)• Developed Operational Auditing, CSAT and ASPH reports• Developed Management Dashboards to streamline managers’ office duties, while increasing visibility on KPI’s throughout the business

London

Worked closely with the Managing Director to take responsibility for the company stores’ operations, to achieve the required economic and qualitative growthOverseen the daily running of 11 sites, as well as managed the new store rollout programme.Set challenging KPI’s and incentive schemes for store managers alongside the finance controller and MD.Creation, implementation and maintenance of company’s Training programmes.Full accountability of Stores P&L statementsResponsible for Appearance, Maintenance and upkeep of the EstateFull HR responsibility, including succession planning and new stores personnel strategy

The Bell, Godstone

Full P&L AccountabilityPlan and cost daily specials with Head ChefSecured new business, Corporate and Private, for 50 seat function roomQuarterly business planWeekly sales and labour forecastingRe-launched Business Installed New F.O.H. and Kitchen teams Installed new Management teamDeveloped service style and scheduled cleaning plans

Stratford

Full Accountability for periodic and Year End P&LWelfare of a team of 45+ StaffMonthly reviews for all managers, supervisors and trainersMeeting sales and profit targetsGeneral maintenance of Property and KitRegular Risk, H&S and Food Hygiene assessmentsFinancial performance managementAssist new managers into the business as host managerMentor 4 other restaurantsLike for Like sales growth of 9.8%Introduction of Hosting style which is now used company wideDeveloped 8 General Managers and 18 assistant managersDeveloped and ran P&L training program for new and assistant managersIntroduced reconcilable inter store stock transfersTrial restaurant for new product and service initiatives