Bruce Beckwith Email and Phone Number

•Determines appropriate staffing levels, scheduling personnel in accordance with budget constraints and patient care needs. Schedule staff at levels that are adequate to meet organizational and departmental standards•Establish key performance indicators for each functional area. Monitors the day-to-day operational activities of assigned Service Line(s) to ensure compliance with key performance indicators such as Press Ganey patient satisfaction metrics.•Ensures quality patient… Show more •Determines appropriate staffing levels, scheduling personnel in accordance with budget constraints and patient care needs. Schedule staff at levels that are adequate to meet organizational and departmental standards•Establish key performance indicators for each functional area. Monitors the day-to-day operational activities of assigned Service Line(s) to ensure compliance with key performance indicators such as Press Ganey patient satisfaction metrics.•Ensures quality patient care through efficient and effective operations. Monitor daily departmental operations, identifying areas requiring improved efficiency and/or customer service. •Collaborates with other managers as well as HR, Risk, Plant Operations, Information Systems, etc. to coordinate problem solving, training, personnel management and systems development. Plans, organizes and directs all aspects of a clinical department(s) in collaboration with physician team leader. Show less

A Solutions Consultant is responsible for ensuring the successful implementation of the Benefitfocus Platform by providing Benefitfocus product and implementation expertise and support to our business partners that are working with customers (Human Resources and Benefits representatives and leaders) to understand their business requirements and help configure and test the Benefitfocus solution. This position requires a self-motivated, customer-focused professional with strong follow-through… Show more A Solutions Consultant is responsible for ensuring the successful implementation of the Benefitfocus Platform by providing Benefitfocus product and implementation expertise and support to our business partners that are working with customers (Human Resources and Benefits representatives and leaders) to understand their business requirements and help configure and test the Benefitfocus solution. This position requires a self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow associates.Responsibilities:• Working through our business partners, uncover how a customer defines success and align that vision with the Benefitfocus solution to support a long-term mutual partnership. • Assist our business partners to define and drive the overall solution for a Benefitfocus client.• Participate and provide feedback on discovery sessions, product overviews, trainings and implementation project meetings• Review and provide guidance and feedback on accurate, concise requirements documentation to support a stated business objective. • Help train and support our business partners to recognize and understand client business issues and guide solutions• At times, work directly with customers to troubleshoot, research and resolve questions and issues.• Work with the customer to help convert legacy data into the Benefitfocus solution. • Ensure a smooth transfer from the customer’s legacy systems to the Benefitfocus platform.• Adapt to a fast-paced work environment while managing multiple priorities Show less

● Directs and supervises the day-to-day functions of assigned clinics in the market/division in accordance with federal, state, and local standards, guidelines.● Responsible for carrying out all established policies.● Responsible for planning, developing, organizing, implementing and directing the day-to-dayfunctions of the clinics and its programs and activities.● Implementation of written policies and procedures that govern the operations of the clinics. ● Conducts performance… Show more ● Directs and supervises the day-to-day functions of assigned clinics in the market/division in accordance with federal, state, and local standards, guidelines.● Responsible for carrying out all established policies.● Responsible for planning, developing, organizing, implementing and directing the day-to-dayfunctions of the clinics and its programs and activities.● Implementation of written policies and procedures that govern the operations of the clinics. ● Conducts performance evaluations for staff positions.● Interprets the practice’s policies and procedures to employees, patients, familymembers,government agencies, etc., as necessary.● Reviews the practice’s policies and procedures periodically, at least annually, and makesrecommendations to assure continued compliance with current regulations.● Consults with market manager, practice supervisors and staff concerning practice operations● Maintains an adequate liaison with patients.● Maintains an excellent working relationship with the medical profession, providers,and other healthrelated agencies Show less

• Manages and coordinates implementation of 10-12 new client hardware and software related projects on a monthly basis, across multiple business groups both external and internal• Conducts and participates in implementation walkthroughs, reviewing the product design to insure the product meets the end-users’ needs• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.• Responsible for all… Show more • Manages and coordinates implementation of 10-12 new client hardware and software related projects on a monthly basis, across multiple business groups both external and internal• Conducts and participates in implementation walkthroughs, reviewing the product design to insure the product meets the end-users’ needs• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels, including those external to the organization.• Responsible for all implementation planning, managing all contact with client after initial sale, software installation, creation, development, scheduling, and conducting of training program • Reported on project progress and communicated relevant information to superiors.• Resolved, traced and escalated critical issues to minimize project risk factors.• Directed, supervised, supported and coordinated the project staff.• Communicated intensively with clients, sub-contractors and vendors to establish cordial/effective working relationship.• Lead Project Manager on Upgrade 2011-Project designed to upgrade over 500 MicroMD clients to newest version of software Show less

• Participates in the QA incident reviews, steering committee meetings, and other applicable meetings for assigned projects• End-user advocate in the development process, interacting with end-users in determining functionality and features for assigned projects• Assisted with third party product roll out including electronic card scanners and electronic signature pads.• ARRA certification testing preparation and presentation (prepared and presented scripts)• Managed written… Show more • Participates in the QA incident reviews, steering committee meetings, and other applicable meetings for assigned projects• End-user advocate in the development process, interacting with end-users in determining functionality and features for assigned projects• Assisted with third party product roll out including electronic card scanners and electronic signature pads.• ARRA certification testing preparation and presentation (prepared and presented scripts)• Managed written vendor responses and team evaluations with Electronic Data Vendors• Demo Database maintenance, including database set up and creating and maintain demo sales scripts for sales team Show less

•Responsible for coordination and conducting of training for users of MicroMD Practice Managements and Electronic Medical Records software applications. Training would be conducted both in person and via web conferences. Training could be conducted in a classroom environment, or single user if necessary.•Point of contact for end users post training phase to troubleshoot issues. •Initial point of contact for clients experiencing system issues to assist in troubleshooting and resolution… Show more •Responsible for coordination and conducting of training for users of MicroMD Practice Managements and Electronic Medical Records software applications. Training would be conducted both in person and via web conferences. Training could be conducted in a classroom environment, or single user if necessary.•Point of contact for end users post training phase to troubleshoot issues. •Initial point of contact for clients experiencing system issues to assist in troubleshooting and resolution of application issues. Provide quality customer service, including documentation of 200-225 monthly support calls and steps to resolution. •Responsible for escalating issues to other departments if needed and then following up with client with resolution.•Served as trainer for Henry Schein Medical Systems largest Practice Management Software sale in company’s history. Show less

• Initial point of contact for client users experiencing system difficulties • Assess the source of problems, then find resolutions • Prepare analysis and proposals for client’s system enhancement • Responsible for new client start up; including the installation of Misys and Microsoft Terminal Service related hardware and software in the client’s offices • Responsible for the deployment of said systems; including the developing and conducting of a client user training program… Show more • Initial point of contact for client users experiencing system difficulties • Assess the source of problems, then find resolutions • Prepare analysis and proposals for client’s system enhancement • Responsible for new client start up; including the installation of Misys and Microsoft Terminal Service related hardware and software in the client’s offices • Responsible for the deployment of said systems; including the developing and conducting of a client user training program • Responsible for the evaluation and implementation of software upgrades for Misys and Terminal Server • Assisted in the implementation of hardware and software upgrades at Alta Partners including Windows 2003 server upgrade saving company over $4000 in outside IT costs• Interview and hiring of client support staff and internal support positions • Account Receivables Team Leader, maintained staff up to 15 individuals to meet monthly goal of $4 Million in revenue Show less