Bruce Mcgregor Email & Phone Number

Australia

Welcome to Brooke!We collaborate with businesses, governments and not-for-profits to generate breakthrough ideas and new ways of thinking – and we achieve real results and real customer service change. Our measure of success is not when we have helped you come up with a great idea but when that idea has become the new norm, the new way that your customers experience your product or service. We tackle the key problems facing organisations that being, how to successfully design and rapidly implement an enduring customer-led service transformation demanded by the fast-changing digital landscape. These types of transformations in the digital world are notoriously hard to deliver. Therefore our technology specialists design cutting edge customer journey solutions that also ensure agility in their implementation.

Brisbane, Australia

1. Leading the customer services business unit, accountable for the omni-channel service propositions reaching across the Digital, Contact centre and all Retail channels.2. Accountable for the Program Management Office (PMO) for all projects and programs of delivery, including an Agile-led, Customer insights embedded organisational transformation program. 3. Accountable for the strategy, marketing, brand and education programs of the agency that support the Queensland building and construction sector.

Sydney, Australia

Accountable for developing and managing the delivery of our clients digital platform and online channels which enables customers to quickly and easily transact with Government and provide easier access to information about Government services.

Sydney, Australia

Led the company’s $700m a year Digital Media business. Accountabilities incorporated strategy development and execution, go-to-market and lifecycle management of web and mobile digital-innovation services and driving online channel sales by migrating traffic from retail and traditional channels.

Melbourne, Australia

Accountable for achieving enterprise and SMB acquisition targets through a team of business development professionals across direct, branded channel and indirect resellers.

Melbourne, Australia

Co-founder & Director of an Australian first, female-centric mobile telecommunications company. Focused on building a start-up business, to target niche segments in the female community using a relevant suite of mobile products and services

Melbourne, Australia

Led product and marketing teams to achieve demanding revenue goals across a range of mobile value-added services supported with multi-channel marketing strategies, both above and below the line.

London, United Kingdom

Melbourne, Australia

Company Directors Course, Corporate Governance; Risk; Strategy, Graduate (Gaicd)

Achieved the status of 'Graduate' from the Australian Company Directors Course.

Trailblazer: Explorer

Singtel Regional Leadership

SingTel and SMU sponsored management course, bringing together peers from all SingTel Telecommunication affiliates including Optus, Globe.

Signature Program - 7 Habits Of Highly Effective People, Organizational Leadership; Management

Bachelor Of Business (Honours), Marketing

Secondary School

Trailblazer: Explorer