Bruk Dejene Email & Phone Number

Pleasanton, California, Us

As a Senior Program Manager at Medallia, I excel in mentorship, strategic advisory, and driving program growth. My focus is on delivering client-centered solutions, influencing strategic roadmaps, and ensuring successful project implementation.->Mentorship and Coaching - Coach and mentor analysts to enhance team performance and individual career growth.->Strategic Advisor - Guide strategic discussions on data collection, Customer Experience strategy, and program expansions, contributing to improved client satisfaction.->Client-Centric Expertise - Known as a trusted advisor, skilled in identifying expansion opportunities, evaluating benefits and risks, and transforming concepts into tangible results.->Strategic Roadmap and Program Growth - Instrumental in influencing clients' strategic roadmaps, leading to expansions and securing additional budget for project execution.

Pleasanton, California, Us

Proud member of the Black at Medallia ERG Leadership Team. Our mission is to foster connections among Black employees at Medallia and bridge the gap with the broader employee community. We actively work towards promoting diversity, equality, and inclusion through various initiatives, including coaching sessions, internal projects aligned with company objectives, external events, non-profit donations, career growth grants, and mentorship programs.

Pleasanton, California, Us

-Owned the full day-to-day success of Medallia’s engagement with the customer.-Managed stakeholder relationships across multiple organizations across several industries.-Designed, implemented, and executed program roadmaps for clients to realize value from Medallia solutions and achieve business Customer Experience (CX) goals.-Consulted/advised customers on best practices in customer experience management.-Drove program renewals and incremental expansions by tying Medallia solutions to improved CX outcomes and increased revenues.

Pleasanton, California, Us

-Ownership of the full day-to-day success of Medallia’s engagement with the customer.-Accountability includes successful management of the internal team of analysts and delivery of Medallia’s value to the customer by maintaining strong technical leadership surrounding our product.-Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customers’ businesses goals, best practices in customer experience management, and the Medallia software tool’s features and functionality-Develop, manage, and document project plans while driving the internal coordination and execution of tasks among groups-Manage program profitability through aligning activities to strategic account goals, and driving managing program renewals and incremental expansions-Ensure effective coordination and deployment of cross-functional Medallia resources to deliver value to clients within program scope-Develop and maintain a deep understanding of customers’ business drivers and program goals, and steer program activities – from enhancements to data analyses – to align with those drivers and goals-Build and maintain multi-level client stakeholder relationships to continuously link Medallia’s results to our customers’ KPIs

Minneapolis, Mn, Us

-Apply agile practices to the implementation process to ensure that the system design aligns with the business strategy and to ensure successful service transition.-Manage all stages of the implementation lifecycle including consultation with the client, requirements gathering and definition, solution design, configuration, unit and integration testing, client training, full deployment and post Go Live support.-Collaborate with business partners, including senior management, to define business objectives, processes and requirements.-Lead discussions with the client to consult on best practices and to provide solution architecture services, through the use of cloud-based human capital management software.

Toronto, Ontario, Ca

-Implementation of Role Based Access Control (RBAC) methodologies and technologies. Through the use of a Hybrid approach,normalized roles are derived from bottom-up role mining and aligned to job functions, which were derived from a top-down analysis.-The use of RBAC reduces risk across the bank by implementing logical access based on specified roles and removing privileged accessthat is no longer appropriate for the employee. Further, it allows for ease and accuracy in creating and removing access for new roles.-Working closely and collaborating with various team leads to define roles through logical groupings of user privileges and access rights.Further, we enforce access policies, such as segregation of duties within teams, to meet regulatory compliance.

Toronto, Ontario, Ca

Work as an Information Security Analyst in CIBC’s Enterprise Security Operations Center-Perform the front line investigation, evaluation, interpretation, and classification of data. Identify, collect and analyze data tofacilitate the development, implementation and application of software systems.-Perform investigations into potential attacks on the environment.-Analyze user submitted spam e-mails for malicious content.-Develop and enhance deployed vulnerability management processes and procedures based on industry best practices.-Maintain the integrity and safety of information based on policies, standards and procedures.

Toronto, Ontario, Ca

Worked as IAM Specialist focus on Identity and Access Management solutions implementation, support and consulting services. -Implementation/deployment of RSA IMG (Aveksa) solutions.-Customize and develop components around ITIM solutions – including workflows, identity feed, custom adapters, policies, etc.-Customize and support self-request application that integrates with ITIM for account provisioning requests. -Work with lead architect to provide solutions and recommendations to customer. -Troubleshooting issues around ITIM solution.

Montreal, Qc, Ca

- Conducted a gap analysis by evaluating and testing the hardware and software capabilities of the new Mindstorms units- Developed source code and system documentations to be used by the professor and prospective students

Bachelor Or Engineering, Electrical Engineering

Education record