• Responsible for hiring transactions, leave of absence, employee record updates and promotions in the ADP and Workday systems;• Transacting processes during the employee life cycle in the Workday HCM system for Latin America, such as Hire, Promotion, Compensation, Time Off and Termination. • Correcting/rescinding customer problems with transactions in Workday.• Processing information, approvals and entries in Service Now (case management platform);• Issuing and drafting employment reference documents and contracts in Portuguese;• Supporting employees with company policies, benefits, hiring processes, etc;• Support via chat, telephone and e-mail.

• Implementation and improvement of internal processes;• Focal point for clients and employees;• Training and development;• Employee onboarding and offboarding;• Performance evaluation and creation of PDIS;• Supporting managers in decision-making in the processes of: recruitment and selection, promotion, transfer, organizational structure, resource allocation and dismissals;• Formulating and implementing People & Culture strategies in line with the company's objectives and goals;• Monitoring performance indicators and proposing preventive and corrective actions to ensure that the established targets are met.

• Talent acquisition of IT professionals;• Profile alignment, drafting advertisements for job openings, hunting, screening and selecting candidates;• Management of selection processes using internal tools;• Gathering references, reviewing and standardizing CVs;• Behavioral interview;• Validation of the level of fluency in English with candidates through conversation and application of tests. • Profiles worked on: Tech Lead, Project Manager, DevOps, QA, PO, Agile Master, Tester, Governance, Salesforce and UX/UI. iOS, Android, BackEnd (Java, .Net, Node.js, Python, PHP, Ruby and C#), FrontEnd (HTML, CSS and JavaScript), Data Engineer, Database, Architects and BI.

• Analyzing the content of a famous social media site, reviewing photos, videos and texts in accordance with the User Terms and Privacy;• Investigating and escalating problems reported by users or flagged by the system.

• Responsible for opening and advertising job openings on recruitment websites and professional groups;• Selecting and standardizing CVs;• Interviewing candidates, confirming interviews and administering tests;• Validating candidates' English.