Bruno Simoes Email & Phone Number

Exeter, England, United Kingdom

Exeter, England, United Kingdom

Broadcasting on Twitch since 2021. Cultivating and moderating a growing online community of 5000+ members. Partnered with several Game Studios and Publishers. Recently partnered with Nexus to facilitate the sale of curated videogames using my own online store.Partnered with:- Digital Extremes | Official Warframe Content Creator- Nexon Co., Ltd | The First Descendant Creator Partner- Eleventh Hour Games | Last Epoch Creator Program- Amazon Games Creator Partner- NetEase Inc, Starry Studio | Once Human Creator Partner- Deep Silver Creator Collective Member- Funcom Creator Partner- Nexus.gg | Nexus Support-a-Creator Program- CDKeys Affiliate Program

Exeter, England, United Kingdom

⦁ Analyse and evaluate interactions between Customers and Client based on strict set guidelines⦁ Identify, analyse and report emerging trends and issues, giving in-depth feedback on possible root causes and improvement recommendations⦁ Provide feedback on adherence to policies and appropriate procedures used to enable Client to deliver outstanding customer service⦁ Successfully navigate custom software applications to research appropriate resolution and input evaluation results and comments on to BPA's custom software systems⦁ Ensure all project analysis is completed in a timely manner and in accordance with the project's requirements⦁ Adhere to a strict lifetime NDA⦁ On an on-going basis, use internal feedback for self-development and adhere to all agreed processes associated to the projects⦁ Attend all training required in support of your role and achieve required standards of competence in technical knowledge/ability to enable thorough understanding of client technology⦁ Ensure compliance with all up to date health and safety regulations and procedures maintaining safe working practices and conditions⦁ Comply with all BPA policies and procedures and maintain the highest standards of Client and information confidentiality⦁ Support the Production Team Leader by carrying out any additional activities/duties identified as necessary for the role, e.g. Mentoring, 1-2-1 coaching, SME sessions, ad hoc project insights⦁ Flexible approach to change, with a positive attitude to fluctuating workload⦁ Experience of being measured against performance criteria with the ability to take on board feedback for improvement