- Responsible for the IT operations in LATAM offices , managing the infrastructure and service desk team. - Reporting to the IT director in California USA, I conducted the performance evaluation and compensation reviews to IT team in south america;- Managing IT and Telecom suppliers and control SLA's;- Implementing Security projects and Forensic data analysis.- Budget control with focus on IT cost reduction with continuous reviews and negotiations with vendors on contracts and service levels resulting in annual savings;- Management of IT external contracts, CAPEX and OPEX ;- Developed innovation and collaboration projects “made in Brazil” and roll out the U.S. and Europe

- Implemented the IT infrastructure to company start up, responsible for planing the entire IT infrastructure in Brazil (6 offices) and one in Chile;- New Hire training;- IT Support to local and remote users;- Implementation of security policies and disaster recovery procedures;- Resolved Escalated Customer Issues- Run daily reports on call volume and Incidents created for trend analysis

- Leading the re-designing of the network infrastructure and network separation from LogicaCMG company to Acision;- Domain and Hardware Migration Windows NT/2000 to Windows 2003 Servers (DC,Print Server, File Server, DHCP, IIS);- IT Support for internal users;- Implementation of new Cisco ASA corporate firewall (ACL, IDS/IPS, VPN Client)- Monitoring and Creating VPNs in CheckPoint NG firewall with the major mobile providers in the World;- Maintain the availability of the WAN, LAN and DMZ resources in a Windows 2003 multi-domain;- Administration of VOIP environment provided by British Telecom;

- Develop and implement wireless network, switches and routers at RJ/SP offices.- Responsible for the roll-out and setup of Novell 6.5/Windows2003 servers in Latam offices;- Roll-out of all sites across Latin America to(for) Windows XP;- Involved in the setup and configuration of a new datacenter at the SP/RJ offices;- Implementation of Blackberry devices for partners and directors;- Support to all users in Latin America by phone;- Administration and Maintenance of the LAN/ WAN/ Wireless networks (Novell 6.5, Windows 2000/2003,Exchange 2003), computer resources and telecommunication systems, locally or remotely, at the Latin American Offices;- Responsible to maintain and control IT assets in Latin America Offices.