Bruno Sousa Email & Phone Number

Odivelas, Pt

Lisbon, Portugal

- Used Zabbix for comprehensive monitoring, configuring custom templates and scripts to monitor metrics like CPU load, memory utilization, disk I/O, and network traffic. Set up specific triggers and automated alerts for packet loss, latency spikes, and network service failures.- Managed VMware ESXi (vSphere) and Hyper-V environments by creating virtual machines, and allocating CPU, memory, and storage resources based on workload requirements. - Leveraged Microsoft Azure Resource Manager (ARM) templates and AWS CloudFormation to automate the deployment of cloud resources, manage virtual network interfaces, set up storage accounts, and configure IAM roles.- Performed in-depth administration on Red Hat Enterprise Linux (RHEL), CentOS, Oracle Linux, and Windows Server, and conducted automated patch management ensuring timely application of security updates. - Configured services such as iptables for firewall rules, SELinux for enforcing security policies, and Active Directory for domain users and group management. - Created custom Bash and PowerShell scripts to automate repetitive tasks like log rotation and backup scheduling.- Managed a high volume of tickets in ServiceNow, covering network connectivity, server performance, application latency, and OS-level errors. - Diagnosed connectivity issues using ping, traceroute, and netstat commands, and utilized Wireshark and TCPDump for packet analysis and troubleshooting.- Helped create comprehensive runbooks and KB articles based on resolved issues to streamline future support and maintain compliance with SLAs.

Moimenta Da Beira, Viseu, Portugal

- Resolved over 150 hardware and software issues for Windows, macOS systems, and smartphones, minimizing client downtime and improving productivity.- Provided comprehensive technical support, troubleshooting complex IT problems such as system failures, malware removal, and network connectivity issues.- Built custom desktops tailored to client specifications, selecting optimal components and providing detailed price breakdowns to ensure transparency and value.- Led the sales process for TV, internet, and mobile services, negotiating contracts and securing deals for over 100+ residential and corporate clients, while coordinating installations and collaborating with providers like MEO, NOS, and Vodafone to deliver tailored service packages.- Achieved top sales performance for 4 consecutive months, consistently surpassing targets and earning recognition for exceptional customer service and product knowledge.- Delivered personalized consultations, assessing client needs and recommending service packages that enhanced customer satisfaction and retention rates.- Handled inventory management for tech equipment and accessories, ensuring stock availability and maintaining up-to-date product catalogs.- Trained junior staff on sales techniques, helping to build a high-performing, customer-focused team.

Lisbon, Portugal

- Translated and transcribed over 10,000 audio recordings with a 94% accuracy rate, ensuring quality deliverables across various projects.- Consistently met tight deadlines, delivering precise translations and transcriptions for industries such as technology and marketing.- Collaborated closely with project managers to align with client requirements and language specifications, enhancing the quality of final deliverables.- Developed advanced linguistic skills and attention to detail, leading to improved project outcomes and client satisfaction.

Lisbon, Portugal

- Diagnosed and resolved hardware and software issues on both Windows and macOS systems, enhancing system performance and ensuring reliability.- Removed malware from client devices and recommended effective antivirus solutions, improving overall cybersecurity.- Provided translation services on platforms like Fiverr, translating documents and audio between English and Portuguese.- Designed custom graphics for small businesses and individuals, delivering projects including logos, social media content, and marketing materials.- Adapted to the challenges of COVID-19 by expanding services online, offering remote technical support and freelancing on digital platforms.

Moimenta Da Beira, Viseu, Portugal

- Worked on a family farm while deciding what to do professionally.- Performed various tasks that required physical labor and problem-solving skills.- Undertook handyman jobs, demonstrating versatility and the ability to manage diverse responsabilities.

Moimenta Da Beira, Viseu, Portugal

- Planned and organized over 20 community events, including fundraisers, and local fairs.- Coordinated teams of 15+ volunteers, overseeing task delegation and on-site management to guarantee smooth operations during events.- Managed end-to-end logistics, including budgeting and vendor negotiations.- Developed marketing strategies using social media, email campaigns, and local media outlets, boosting event attendance.- Handled various operational tasks, including bartending, food service, and managing cash flow during events.

Bachelor'S Degree, Software Engineering

- Resumed studies in Software Engineering at Universidade Aberta, a university that emphasizes self-directed learning and flexible study.

Specialist In Systems And Computer Networking

- Simulated networks using Cisco Packet Tracer, deploying RIP and OSPF routing protocols, configuring VLANs, subnetting.

Bachelor'S Degree, Software Engineering

- Comprehensive coursework in software development, including programming in Java and C++, focusing on object-oriented programming.