Customer Experience Practice Advisor Enterprise
Louisville, Kentucky Area
Enabling world class customer experiences for my customers customer that drive business outcomes. My role is to understand customer business imperatives around differentiated customer experiences, increased brand loyalty, and improved channel effectiveness. The core of what I do is to expose the key processes that support the imperatives and then link Cisco's world class tools that enhance those processes to drive business outcomes. I lead a team of collaboration and industry experts as we engage our customers to deliver on these solutions including omni channel experiences, customer analytics, social engagement, Branch transformation, mobile/virtualized personal care & services.