•. Serve as primary contact for several small and large pharmaceutical companies• Communicate with IVRS vendors on the availability of material.• Create distribution plans and specifications for customer studies; these studies include ambient, cold chain, and scheduled material• Establish and manage timelines for study initiation and maintenance companies•. Develop and maintain good working relationships with all customers.•. Set trigger levels, monitor inventory levels and expiry dates of shipping components and ancillary supplies.•. Set up distribution protocols in COSMOS to enable a timely and accurate drug delivery process• Manage the importation, receipt, and IVR release for clinical study material• Assist IVR with the set-up of Autoship and IRF for customer studies• Manage team of Project Coordinators; delegate tasks, and provide assistance and guidance • Manage the generation and maintenance of study documentation for domestic and international studies• Manage material re-labeling and expiry updating operations• Provide resolution for Quality Receiving Investigations• Lead weekly calls with customers and IVRs regarding study implementation and lifecycle• Train and provide assistance to internal staff for IVR and Distribution processes and SOP’s.• Provide high level communication to internal staff, customers, IVR, and depots on a daily basis.

Oversee an average of 60 telecommunication projects simultaneously such as land lines, toll free numbers and T1 services: Channel Banks,VOIP, PRI, MPLS, and High Bandwidth data. • Direct point of contact with customers, vendors and internal departments so that projects are completed in a timely manner with minimum risks involved• Coordinate conference calls if need be between customers and vendors. •Setup email security, data backup, and VPN applications.•Schedule installs and activation's with customers, vendors and internal departments.•Insure proper Mitel phones and Cisco routers are sent or dispatched to customers.•Oversee internal departments to make sure projects are progressing and accurately.•Build and manage services in multiple databases.•Resolve issues that come up during and after install and activation of services.

• Manage studies for any market research methodology or combination of methodologies • Provide one point of contact for all of the studies being conducted • Coordinate pricing of all study components• Build relationships with new and existing clients• Uncover sales opportunities with new and existing clients• Manage daily branch operations• Schedule and confirm recruits for each project • Manage all field sites, data processing, and billing• Provide daily project updates and maintain regular client communication throughout the study• Provide back end deliverables• Composing daily reports for upper management teams• Coordinate training and briefing with staff

• Coordinate preliminary new client transition call, provide overview of transition process and time line to client, and implementation team• Determine account transition needs, schedule teams, and assign lead implementer to on site account transitions• Maintain client contact throughout complete implementation process• Provide Training and Development to each client• Manage Hardware requisition and inventory• Manage training collateral, and implementation tools• Responsible for ensuring continuity of implementation process for all clients• Coordinate the complete transition of client in full before handing to Client Services• Utilization of SalesForce to manage and document all customer communication, issue resolution and account activity• Support Client Services when necessary• Adherence to established Client Services Feedback Process and Issue Resolution Process• Create and submit Case and Resolution reports as directed• Create and manage weekly and monthly statistical reports for client feedback• Facilitate interaction between QA, department heads and sales team to complete support process• Research and trouble shoot customer problems• Coordinate, train and assist implementation team, to seek growth opportunities within transitioning accounts• Conduct customer outreach program through ongoing outbound call campaign to existing customer base• Support Sales Team in new business acquisition, penetration and retention of existing business through lead generation activities• Promote and educate clients as to LSA’s service process, specific market and vendor trends and practices• Act as liaison between the Sales Team and other departments when necessary

• Manage studies for any market research methodology or combination of methodologies • Provide one point of contact for all of the studies being conducted • Coordinate pricing of all study components• Schedule and confirm recruits for each project • Manage all field sites, data processing, and billing• Provide daily project updates and maintain regular client communication throughout the study• Provide back end deliverables such as cross tabulations• Composing daily reports for managers review

• Provide leadership to selling team, ensuring excellent store wide customer service in compliance with company policies• Helped build strong relationships with our referral sources• Successfully manage one of the leading car rental locations in the greater Philadelphia area • Provide local market research on merchandising opportunities, competitive pricing, or changes to market condition• Draw up and monitor customer contracts• Maintain constant flow of communication with both management and staff• Handle complex billing procedures for corporate, dealership, insurance and customer accounts• Responsible for overseeing vehicle maintenance for a fleet of 100-120 cars