Bryan Creagh Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

● Led cross-departmental and vendor projects ensuring customer success and time and scope was met.● Managed customer issue escalations and facilitated the communication among applicable internal and external stakeholders dealing with the project.● Build strong customer relationships from the user level to the executive sponsor of the project.● Assist in identifying opportunities for revenue growth throughout the project in the form of add ons.● Managed senior management stakeholder communication and handled expectations for deliverables.● Implement Work Breakdown Structure (WBS) to organize phases and deliverables.● Monitor progress through data-driven reports keeping projects on track comparing planned vs actual.● Streamline processes, identifying areas for consolidation resulting in 10% improvement.

Houston, Texas Area

● Led cross-departmental and vendor projects ensuring customer success and time and scope was met.● Managed customer issue escalations and facilitated the communication among applicable internal and external stakeholders dealing with the project.● Build strong customer relationships from the user level to the executive sponsor of the project.● Assist in identifying opportunities for revenue growth throughout the project in the form of add ons.● Managed senior management stakeholder communication and handled expectations for deliverables.● Implement Work Breakdown Structure (WBS) to organize phases and deliverables.● Monitor progress through data-driven reports keeping projects on track comparing planned vs actual.● Streamline processes, identifying areas for consolidation resulting in 10% improvement.

Hartland, Wi/ Remote

● Built a team from ground to start the support center after a company buy out to ensure customer success.● Managed a team of 12 direct reports in remote support for Orthopedic PACS and EMR with a focus on customer success.● Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.● Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers’ needs● Exceeded KPIs for direct reports and achieved high customer satisfaction scores.● Maintained strong relationships with key customer accounts to ensure retention.● Achieved over 4.5 out of 5 in customer satisfaction surveys (3 years).● Managed L1, L2 and L3 support as well as escalations to development.

Flower Mound, Texas, United States

● Led and managed a team of ten direct reports, overseeing L1 and L2 support.● Supervised day-to-day operations of the Stryker Imaging Orthopedic PACS and EMR department.● Achieved and maintained KPIs for direct reports, consistently exceeding department goals.● Cultivated strong relationships with key customer accounts, ensuring high-level customer satisfaction.

Flower Mound, Texas, United States

• Managed high-level accounts, swiftly resolving issues while maintaining exceptional communications.• Addressed technical escalations for key accounts, ensuring fast resolutions.

Flower Mound, Texas, United States

• Managed escalated cases involving SQL, DICOM, HL7, networking, and more.• Collaborated with development on enhancements and fixes for PACS and EMR.

Flower Mound, Texas, United States

• Provided technical assistance to customers, logging and resolving issues.• Addressed technical challenges related to SQL, DICOM, HL7, networking, and more.

Leading & Managing High Performance Teams, Executive Education

Bachelor'S Degree In Art And Technology, Animation, Interactive Technology, Video Graphics And Special Effects

Activities and Societies: • Degree focused on Art in a technology environment. • Focused on Web Design, Programming and Game Design. •.