Bryan Creagh Email & Phone Number

Dallas, Texas, United States

Dallas-Fort Worth Metroplex

• Led cross-departmental and vendor projects ensuring customer success and time and scope was met.
• Managed customer issue escalations and facilitated the communication among applicable internal and external stakeholders dealing with the project.
• Build strong customer relationships from the user level to the executive sponsor of the project.
• Assist in identifying opportunities for revenue growth throughout the project in the form of add ons.
• Managed senior management stakeholder communication and handled expectations for deliverables.
• Implement Work Breakdown Structure (WBS) to organize phases and deliverables.

Houston, Texas Area

• Led cross-departmental and vendor projects ensuring customer success and time and scope was met.
• Managed customer issue escalations and facilitated the communication among applicable internal and external stakeholders dealing with the project.
• Build strong customer relationships from the user level to the executive sponsor of the project.
• Assist in identifying opportunities for revenue growth throughout the project in the form of add ons.
• Managed senior management stakeholder communication and handled expectations for deliverables.
• Implement Work Breakdown Structure (WBS) to organize phases and deliverables.

Hartland, WI/ Remote

• Built a team from ground to start the support center after a company buy out to ensure customer success.
• Managed a team of 12 direct reports in remote support for Orthopedic PACS and EMR with a focus on customer success.
• Monitor customer health and value confirmation by tracking product usage, and customer satisfaction and by collecting and encouraging customer feedback.
• Demonstrable empathy with customers with a clear understanding of the value and a strong sense of urgency when servicing customers’ needs
• Exceeded KPIs for direct reports and achieved high customer satisfaction scores.
• Maintained strong relationships with key customer accounts to ensure retention.

Flower Mound, Texas, United States

• Led and managed a team of ten direct reports, overseeing L1 and L2 support.
• Supervised day-to-day operations of the Stryker Imaging Orthopedic PACS and EMR department.
• Achieved and maintained KPIs for direct reports, consistently exceeding department goals.
• Cultivated strong relationships with key customer accounts, ensuring high-level customer satisfaction.

Flower Mound, Texas, United States

• Managed high-level accounts, swiftly resolving issues while maintaining exceptional communications.
• Addressed technical escalations for key accounts, ensuring fast resolutions.

Flower Mound, Texas, United States

• Managed escalated cases involving SQL, DICOM, HL7, networking, and more.
• Collaborated with development on enhancements and fixes for PACS and EMR.

Flower Mound, Texas, United States

• Provided technical assistance to customers, logging and resolving issues.
• Addressed technical challenges related to SQL, DICOM, HL7, networking, and more.

Leading & Managing High Performance Teams, Executive Education

Bachelor'S Degree In Art And Technology, Animation, Interactive Technology, Video Graphics And Special Effects

Activities and Societies: • Degree focused on Art in a technology environment. • Focused on Web Design, Programming and Game Design. •.