Contracted and Personalized Cleaning Services including general house maid services, apartment move out specials, general lawn care, and small construction projects.We offer professional maid and general contracting services at rates everyone can afford in the Greater Austin, Texas area.TREC Home Inspector services to be offered soon

• Directed responsible work groups on the day to day Airside, Groundside, ATC, ARFF, Terminal Operations at the Fort McMurray International Airport while on Duty.• The role ensures that facilities and support systems are appropriately reported and maintained and functioning properly• Manages and oversees that work is being conducted in an efficient and safe manner that is in compliance with applicable governmental regulations and coincide with the airports internal policies and procedures• Prepare for and respond to any and all airfield and terminal emergencies• Conduct standard safety and security inspections to ensure the operational efficiency and safety of the airport and directing the necessary responses for all deficiencies noted.• Monitor and work with Airfield operations to assist and make viable judgments on airport runway/taxiway closures and any other required restrictions to insure a safe operation for aircraft movement• Coaching and developing various work groups in order to align with the airports KSD goals and insuring prompt and effective delivery of customer service initiatives and facility services.• Preparing or assisting with a variety of Airport Operational Advisories and Notifications ( Notice to Airmen: NOTAMS)• Maintaining accurate logs utilizing various reporting tools to accomplish tasks• Knowledge of Transport Canada Rules and Regulations / TP312 / AVOP / SOP's• Coordinating or participating along with applicable municipal, provincial and federal committees as required• Exemplify a professional organization, motivate an enthusiastic, resourceful and cooperative team environment, provide the ability to connect with others. Maintain and expand the relationships with air carriers, airport vendors and construction contractors working on site.ICS 100 / 200 / 300 qualifiedAirport Wildlife Management qualified AVOPAeronautical License

•Directed various workgroups, identified and initiated a foundation for Station expansion, increased profitability and championed growth by providing a premium product•Developed the business and the base from 22 employees to 65 employees. Implemented strategic organizational structure to better position the station to maintain and secure future contract opportunities.•Increased the bottom line through creative approaches to see a station profitability report that was 827% over the previous year. •Implemented a GSE program improving equipment quality and reducing equipment down time. Initiated a cut cost program given the isolating environment •Expanded the Ground Fueling Operation and vehicle inventory and placed improved efficiencies at the Fuel farm to meet the increased air traffic and demand in the region.•Successfully captured and creatively worked through an RFQ to secure the largest commercial contract in the company’s history (Air Canada) within the YMM base. This was the largest Air Canada ground handling contract up for bid in the country• Built relationships within the Airport Authority Leadership and within the RMWB community• Improved overall Workforce Terminal Operations thru building solid relationships with ConocoPhillips / SUNCOR / Bantrel Management teams to insure immediate resolution and creative approaches were administered. Worked closely with customer NCA to deliver to improve the overall performance and on time aspects of the charter flight operation.• Initiated and developed programs in order to raise the bar on the overall stations external Customer Service metrics.• Improved upon and began a Station Safety Initiative that touched every employee and aircraft utilizing services at EFC. Facilitated an increased level of training to better prepare the Mgmt and Supervisory personnel for the increased growth of the operation. Zero aircraft incidents while under my leadership.• Member Airline Operators Committee.

• Directed and Lead a team of eighteen direct reporting Reservation Managers and Quality Control Managers.• Cooperatively Managed the Southern Home Based Reservations Group of employees (1000+ employees).• Develop training strategies to transition employees from Office based to Home based operations.• Implement operational initiatives in connecting home based employees to a brick and mortar operation. • Conduct regional affiliate quarterly performance reviews with internal management and with regional affiliate management. Maintain open communication channels throughout various departments within AA• Communicate with key internal stakeholders (Ops Analysis, Schedule Planning, Ops Engineering, Field Services, Flight, etc.) and regional affiliate management to optimize operational performance.• Lead a team to Coordinate/Combine and improve functional operations between airport and reservation work groups. • Create and Implement processes that will maximize customer service experience and performance.

General Manager - American Airlines• Directed and coordinated employee groups and contractor services. Motivated and provide a working cohesion between the two entities.• Develops and directs implementations of marketing programs to generate maximum revenue.• Implements procedures to ensure safe and on-time movement of aircraft through the station.• Consults with Airport Management to discuss and plan facility projects and requirements.• Reviews and analyzes expenditures, financial and operational reports to determine requirements for increasing profits.• Prepares the station budget for review.• Prepare and recommend operational proficiencies and present findings to VP of Airport Operations.• Enforces compliance of personnel utilizing administrative policies, procedures, safety initiatives.• Responsible to governmental agencies both in Canada and United States.• Directs investigations and identifies causes and solutions of internal and external complaints related to the facility.• Recommends capital expenditures for acquisition of new equipment which will increase efficiency and services.• Work in conjunction with Airport Community, outside agencies and vendors to ensure optimal operational performance.

Responsible and accountable for the overall performance of the Austin, El Paso, San Antonio, New Orleans, Anchorage and worked closely with the Houston Cargo Regional Sales Office. Ensure company assets and regulatory requirements are met and complied with accordingly in all stations.• Develop and implement methods for monitoring performance of work groups to ensure optimal customer service expectations were met.• Operational responsibility of all freight products exiting cities within my jurisdiction and to communicate effectively with various levels of management and non-management personnel to ensure operational success.• Develop and maintain facility budgets, operate with optimal headcount to ensure profitability, responsible for spending performance, productivity and facility improvements.• Joint Sales Responsibilities which include new business and existing business ventures ensuring customer expectations are met. When needed, create local SOP’s to implement procedure and communication tools with internal parties to coordinate a successful process.• Plan, organize and coordinate projects in accordance with established policies, procedures, systems and requirements. Working Closely with the DFW Hub Operations• Manage and facilitate negotiations with Union, Non-Union and contracted work groups. • Work closely with local management including HUB Location Management• Develop SOP’s to improve customer perception through our network and contracted transportation companies.• Organize and facilitate joint operational meetings, preparing reports, coordinating participation from various locations involving various work groups. • Correlate activities with local airport authority, US Customs, US Postal Service, FAA, TSA as well as OSHA.Operational oversight of third party vendor operations in SAT / MSY / ELP / ANC / AUS

Managed Union Represented Employees / Budget / Flight Operations / Ramp Activities• Coordinated daily fleet service work assignments and ensuring appropriate coverage was available for every shift and future planning through subordinates based on flight schedule changes and ground equipment requirements. Worked with the TWU union contract. Developed and implemented schedules for entire ramp workforce built up of over 150 F/T and P/T union staff. Implemented training curriculums for newly hired personnel. • Worked with Staff plan, to distribute effectively, the workforce based on flight schedule to maximize efficiencies and productivities throughout the operation• Budget preparation as it related to both the Ramp Operations Department and GSE requirements. • Worked with various contracted agencies to improve overall Spoke/Hub redesign and improve the movement of baggage thru the 5 key cornerstones of the US operation ( MIA, ORD, LAX, DFW, JFK ) • Fluent on the AA/TWU AFL-CIO Union Contract Agreement and sat on numerous arbitration board hearings.Assigned as the AA contact manager and was a participant on the new airport relocation committee. Worked closely and in conjunction with the transition team involved in the airport terminal move from Robert Mueller Airport downtown (AUS) to Austin Bergstrom International Airport ( formerly Air Force Base BSM re-designated as AUS in June 2009 )

Managed the Passenger Service Side of the operation - Shift assigned - for American Airlines in SFO• Coordinated daily agent work assignments between check-in counter and the gate areas.• Introduction into Audit components related to the Passenger Service areas.• Reinforced a strong professional attitude and presentation to American Airlines customers.• Identified necessary training for the agent staff. Manning and scheduling preparation and implementation. • Liaison with other airport officials.• Ensure dependability and on time departures.• Coaching and counseling through performance evaluations CR1, C23.• Coordinated operations between Airport and Flight departments to insure synergies existed between the work groups

Customer Service Lead Agent - Edmonton Alberta Canada

Flight Crew - Northern Arctic Operations

Sales and Distribution of Sweets and various Candy selections via Cash and Carry's throughout Northern England / Wales / Scotland