Bryan Jackson Email & Phone Number

Dallas, Tx

Account and Relationship Manager to House Accounts and Payment Hardware VendorsProvides forecasting and ordering for House AccountsMaintains OEM Catalogs and Pricing GuidesSupports Sales and Distribution Staff on technical matters

Provides support to Equinox sales force, product development and marketing teams, strategic partners and the reseller channel by.· Providing customized product demonstrations. · Assisting prospective customers in integrating the Equinox payment terminals to their POS system.· Conducts training for the Service Engineers of strategic partners and the reseller channel.· Assisting in the preparation of RFI and RFP documents. · Coordinating and conducting beta testing of new… Show more Provides support to Equinox sales force, product development and marketing teams, strategic partners and the reseller channel by.· Providing customized product demonstrations. · Assisting prospective customers in integrating the Equinox payment terminals to their POS system.· Conducts training for the Service Engineers of strategic partners and the reseller channel.· Assisting in the preparation of RFI and RFP documents. · Coordinating and conducting beta testing of new products.· Documenting and submitting customer requests for firmware modifications.· Participating in Trade Shows. · Ensures that each customer receives the best possible service during the entire sales process.· Managing “after the sale” relationships, addressing issues as they arise. Show less

Plano, Tx

Systems Analyst / Design and Coordination Working with project managers and developers to create functional specification documents to be used in the development of modifications and enhancements requested by clients including creating business flows, determining needs and opportunities, facilitating review meetings, maintaining quote and request status data in Test Director, designing screen layouts and table changes, acceptance testing and working with managers defining and… Show more Systems Analyst / Design and Coordination Working with project managers and developers to create functional specification documents to be used in the development of modifications and enhancements requested by clients including creating business flows, determining needs and opportunities, facilitating review meetings, maintaining quote and request status data in Test Director, designing screen layouts and table changes, acceptance testing and working with managers defining and documenting proposed generic enhancements. Show less

Irving, Tx

Software Training and Rollout· Managed software release and update by building setup and install sets from current Source Safe versions. Distributed upgrades and updates to stores using FTP scripting and internally developed store manager client or by creating install or upgrade instructions and sending them to stores with diskettes or CDs. Supervised rollouts both from the field and home office via remote client working with vendors at install site. Worked with vendors to… Show more Software Training and Rollout· Managed software release and update by building setup and install sets from current Source Safe versions. Distributed upgrades and updates to stores using FTP scripting and internally developed store manager client or by creating install or upgrade instructions and sending them to stores with diskettes or CDs. Supervised rollouts both from the field and home office via remote client working with vendors at install site. Worked with vendors to coordinate rollout schedules, which were balanced by market and provided efficient workflow. Developed and tested install scripts to be used by vendor’s field technicians during rollouts. Made presentations to Operations and Management team demonstrating applications and progress updates. Created training materials and conducted training sessions for field team, home office and Help Desk when necessary. Traveled to openings of large format stores to install POS equipment and conduct training.Support· Supported Merchandising department by importing, testing and preparing for download the regular and promotional price files used at POS and participating in the development of advanced pricing methods.Supported Store Systems Help Desk by researching and duplicating errors found in POS software and documenting the issue for correction by the developers and by providing second or third level technical support as needed. Supported Accounting buy by monitoring daily polling, retrieving missing sales data from registers or rebuilding data from backups and by developing and maintaining store tax rate matrix. Acted as System Administrator for Datavantage Proact Loss Prevention Software. Worked with Datavantage to update and maintain software. Created queries and reports for users who are unfamiliar with the system, performed occasional demo and training sessions. Provided after hours support to Help Desk on an on call basis. Show less

Irving, Tx

Business Analysis and Planning· Conducted business application analysis working with store operations, accounting, payroll/benefits and marketing to document business processes and needs to be addressed in future development. Wrote process flows, business requirement and scope and approach documents as well as performing cost / benefit analysis on proposed projects or modifications as needed. Worked with software vendors and internal developers in documenting and requesting modifications… Show more Business Analysis and Planning· Conducted business application analysis working with store operations, accounting, payroll/benefits and marketing to document business processes and needs to be addressed in future development. Wrote process flows, business requirement and scope and approach documents as well as performing cost / benefit analysis on proposed projects or modifications as needed. Worked with software vendors and internal developers in documenting and requesting modifications and testing finished product. Recent upgrades have included intelligent coupons, enhancements to associate sale and layaway functions, private label credit cards, gift cards, and enhancements to pricing module.Software Development and Testing· Evaluated and tested new versions of STS and JDA Register code, cutting in FOOTACTION and Just for Feet specific configuration modifications to base, running full cycle testing updates to ensure tlog fed to sales audit, merchandising and credit settlement were error free, maintained version control for different configuration types, made necessary changes to network scripts and credit systems to accommodate new hardware types and service providers, created installation documentation and diskette or CD install sets for distribution to stores. Oversaw updates and upgrades. Conducted functionality testing and evaluation on new hardware and oversaw live beta testing of POS, credit and affinity systems. Authored and maintained Park City Group back office, e-mail and labor management software and made changes to forms and reference documents to meet needs as determined by payroll, benefits or store operations. Show less

Irving, Tx

Senior Help Desk Analyst (prior to being promoted to Application Specialist)· Supervised, mentored and trained Help Desk analysts.· Participated in the selection process of new analysts.· Coordinated after-hours on-call coverage schedules. · Participated in the evaluation, selection and implementation of two call tracking systems.· Created POS and Park City Group training materials for use by Help Desk and store associates.· Administered STS and Park City… Show more Senior Help Desk Analyst (prior to being promoted to Application Specialist)· Supervised, mentored and trained Help Desk analysts.· Participated in the selection process of new analysts.· Coordinated after-hours on-call coverage schedules. · Participated in the evaluation, selection and implementation of two call tracking systems.· Created POS and Park City Group training materials for use by Help Desk and store associates.· Administered STS and Park City maintenance contract data and approved invoices.· Worked with vendors evaluating and purchasing replacement store hardware.· Produced and distributed weekly and monthly reports on Help Desk call statistics and store compliance and polling statistics.· Loaded, tested and staged POS equipment for new store rollouts.· Trained store associates on new software releases.· Created and distributed surveys to stores to measure Help Desk performance. Created reports based on the results.· Attended advanced application training for STS and Park City software and was involved in both companies user groups. · Created installation sets and instructions for STS POS version updates and upgrades.· Provided level 2 and 3 support on STS and Park City applications on a 24/7 basis.Other positions held with Footstar· Help Desk Analyst· Footaction USA Store Manager Show less