Bryan M. Email & Phone Number

Stamford, Ct, Us

New York City Metropolitan Area

New York, New York, United States

United States

Expertly provide direction and leadership for two departments, consisting of 6 Assistant Front Office Managers and 27 unionized Front Desk, Bell, and Door Staff, and execute plans of action to maximize revenue and drive guest service satisfaction. Manage employee relations, evaluate performance, develop weekly schedules and yearly vacation calendars, and ensure compliance with all union guidelines. Act as a Subject Matter Expert for payroll accuracy and monitor employee punches, sick and FMLA days utilizing the Workforce One Payroll system on a daily basis. Organize accounts payable, collect payment from the three tenants, post transactions, and keep track and notify tenants of past due amounts.● Effectively established systems to streamline new hiring processes and recreated all manager checklists with detailed descriptions for Property Management Systems (PMS) and Hotel Management Systems (HMS).● Transformed procedures and designed an accessible site for staff to obtain documents, links, and scheduling.● Innovatively contributed to the redesign of the front office and employee breakroom.

New Orleans, Louisiana

Oversaw daily operations for a completely renovated historical building, supervised Front Office, Housekeeping, and Maintenance departments to guarantee high-quality guest service and a clean, safe, welcoming environment. Verified all cash and credit transactions and responded to reviews on Google, Booking.com, Expedia, and Trip Advisory and confirmed bookings from various sites to attain accuracy in the Property Management System (PMS). Coordinated weekly meetings with internal department leaders and the external Revenue Manager and maintained current knowledge and understanding of the industry. Acted as relief for the Front Office Manager and Housekeeping Supervisor, ordered supplies, and directed monthly budgeting. Devised schedules and completed month-end processes, including property inventory, petty cash, check reimbursements, and daily reconciliations, noting and promptly resolving issues.● Exceeded expectations and assisted in the design, layout, policy, and procedure development and opening of the property in July 1, 2019, collaborating with the General Manager and Community Affairs Manager.● Drafted Request for Proposals (RFP’s) for vendor contracts, developed staffing sites, a policy and procedure manual, emergency handbook, floor map, training manuals, staff checklists, and hired management and line staff. ● Devised all emergency evacuation protocols with detailed materials and effective strategies, which were utilized successfully during an evacuation in 2019, when the Hard Rock hotel collapsed and during two flood situations.● Conceptualized and set up the layout of all furnished materials and organized checklists to prepare for guests.● Recognized for driving up the hotels Medallia score (how the hotel rates guest satisfaction) and improving daily revenue.

Berkshire, New York

Delivered management oversight to five departments and 32 employees within a luxury hotel, including PBX phone operators, Front Desk, Concierge, Bell, and Door staff; except the concierge staff, all the departments are within the Hotel Union. Developed, coached, and implemented continuous training, conducted annual employee performance evaluations for Front Desk, Bell, and Door Staff, and courteously resolved guest-related concerns and discrepancies. Utilized the Kronos workforce management payroll system to calculate time tracking. Executed guest engagement opportunities, led daily meetings and communication with managers to ensure VIPs were identified and recognized and guests received exceptional and unparalleled service.● Nominated for the Manager of the Quarter within the first five months of employment by the revenue and sales department for discovering billing errors (with long-standing groups) and handling the issue with great care and outstanding customer service.

Riverhead, New York

Assumed full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations, and telephone service operations, while maintaining established revenue, expense, and quality standards. Supervised front desk clerks, oversaw communications, and monitored records to confirm accuracy. Led, inspired, educated, and motivated teams as the Loyalty Champion to deliver the IHG Reward Club member experience in a meaningful and personal manner.● Exhibited leadership, surpassed targets, and received three promotions in two years.● Successfully established revenue increases and partnerships with Frontier Airlines.● Fostered a winning culture, recreated checklists, and improved employee satisfaction rates.● Supported a sister property in HIE with insight, information, and proficiency.

Riverhead, New York

Supervised the front desk operations to promote optimal service and hospitality, trained and directed staff members on hotel standards, and provided continuous support. Served as a Manager on Duty (MOD) and collaborated to provide service levels that consistently exceeded visitor, guest, and ownership expectations. Identified inventory needs and forwarded replenishing requests to the front desk manager. Acted as the point of contact for donation requests and reviewed feasibility with the General Manager. Oversaw lost and found procedures, monitored weekly payroll and adjusted any errors. Completed established check-in procedures for arriving guests, facilitated guest departures, and performed all Guest Service Representative duties as needed. Resolved customer issues, complaints, and problems with a professional attitude to ensure high levels of customer satisfaction and quality service.● Acknowledged for excellent customer service for identifying billing and routing errors for 3rd Party bookings.

Riverhead, New York

Demonstrated professionalism and responded in a courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Answered telephone inquiries, greeted arriving guests, verified member status if applicable, organized check-ins, and managed reservations and cancellations in the Opera system. Assisted with information on hotel packages and/or amenities, issued keys, collected payment and billing information, responded to customer concerns, and developed solutions. Provided guests with access to hotel services, forwarded in-room meal requests, and ensured the timely delivery of mail, faxes, and packages. Served as a concierge and aided guests with ground transportation, restaurant, and entertainment reservations. Maintained a cash drawer, prepared banking deposits and posted charges for items, calculated final bill, collected payments, and set up 3rd party reservations.● Proactively promoted teamwork and supported teams with hands-on service in various departments.

2114 Sound Ave, Calverton, Ny 11933

1. Wine Pourer responsibilities include:• Knowledgeable on the taste, scent, and temperature of every wine.• Inform guest of the exclusive benefits for Wine Club members and educate them with information about joining ourWine Club.• Provide guest with the background information on our wines, merchandise and the history of the Baiting HollowFarm Vineyard.• Manage high volume wine and merchandise transactions.2. Limo Coordinator responsibilities include:• Extensive knowledge on wine tasting packages for certain loyal limo company’s.• Responsible for checking and approving reservations, driver schedules, and confirmed work assignments withdrivers and customers.• Taking phone calls and answering any questions to the best of my knowledge, such as the method of payment foreach Limo company, etc.• Updating and logging the actual number of reservations versus the expected after the days end.

100 Rose Executive Blvd, East Yaphank, Ny 11967

* Maintain customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.* Maintain store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of products.* Maintain inventory by restocking shelves with product from inventory; observing inventory levels; prompting store management to reorder when levels appear low; arranging for return and credit for damaged products. * Complete call report by observing display and pricing of competitors' products.* Help field sales representatives with special promotions by setting-up displays at aisle ends; checking daily on special promotions; observing customer reaction to special promotions; forwarding observations to management; removing promotions at end of special promotion period.* Provide information by reporting growth, expansion, or closing of supermarkets in assigned territory.* Maintain quality results by following and enforcing standards.* Enhance merchandising and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

15 Fowien Rd #3, Center Moriches, Ny 11934

*Checked to see if all the closed loan documentation’s are filled out correctly and ready for scanning into our director program. *Transfer completed loan documents out of our loan tracking system into our director program, if any loans need to be corrected and filled out in our loan tracking system, then I do so before I transfer the document link over into our permanent source. *If paper work is missing, such as a new insurance policy, then I personally contact the insurance company and retrieve the new file through email or fax and scan or transfer it into our system under the loan that it belongs to.

Footscray, Australia, Vic

1. Inventory Control responsibilities include:*Keeping track of shipment orders. *Laying out product delivered and taking out and counting each piece of item in each box, so that we could mark it out for shipment. *There were 57 stores that I was doing item counts for, that were based all across Australia. 2. Picker responsibilities included:*Go down the numbered rows in the warehouse with an ordering gun, and scan and pick the materials needed for the shipment of the stores you where assigned. *Tape and mark boxes completed to ship out and stack them correctly on there designated pallet.

Level 1, 3 Brown Cres, Melbourne, Vic 3004, Australia

• Door to Door fundraising.• Trying to help get sponsorships for children and whole communities in poverty filled countries around the world. • Learn about the countries that need our help and support, through Plan International.• Every morning go over your sales pitch with your team, so you and your team know you are ready to start the day.

Wading River, New York

• Responsible for facilitating customer requests.• Cook and prepare dinners, such as, crab/fish cakes, seafood quiches, seafood salads, spaghetti dinners, Fish filletmeals, etc.• Maintaining the cleanliness of the department, and showcase, by emptying out all the ice from the showcase andcleaning it each week, to keep the showcase free of bacteria.• Weekly ordering for the department, such as supplies and seafood products.• Monthly inventory control.• Stocking and replenishing of items in the cold case and the dry wall.• Know how to fillet fish, peel shrimp, shuck clams, and pack out any of the product needed for the sales case.• Keeping track of what items are on sale for the week, and making sure you know all information on the product tosell it to the consumer.• Make a weekly schedule and worksheet for the part time employees.• Hanging up new sale signs and making a sales board each week, as well as announcements 5 times a day throughthe loudspeakers in the store to ensure consumers knew about the new seafood sales for the week.• Studying the Origin and flavors of the fish, if it is freshwater or saltwater, farm raised or wild, etc. (Received employee of the month award twice for excellent customer service.)

Baiting Hollow, New York

1. Hall Waiter Responsibilities included: * Setting tables with dishes, glasses and utensils. * Reciting the menu by memory, taking food and drink orders. * Responsible for facilitating customer requests.2. Bartender Responsibilities included:* Serving beverages to customers, such as cocktails, mixed drinks, bottled beer, and wine.* Fully maintaining the beverage stock and ice. * Setting up the bar and keeping inventory control on the liquors. * Serving/working the espresso machine.

Associate Of Arts (Aa), General Studies, 3.7

Received Dean’s List Recognition.

Regents Diploma