Bryan M. Email & Phone Number

Stamford, CT, US

New York City Metropolitan Area

New York, New York, United States

United States

• Expertly provide direction and leadership for two departments, consisting of 6 Assistant Front Office Managers and 27 unionized Front Desk, Bell, and Door Staff, and execute plans of action to maximize revenue and.
• Effectively established systems to streamline new hiring processes and recreated all manager checklists with detailed descriptions for Property Management Systems (PMS) and Hotel Management Systems (HMS).
• Transformed procedures and designed an accessible site for staff to obtain documents, links, and scheduling.
• Innovatively contributed to the redesign of the front office and employee breakroom.

New Orleans, Louisiana

• Oversaw daily operations for a completely renovated historical building, supervised Front Office, Housekeeping, and Maintenance departments to guarantee high-quality guest service and a clean, safe, welcoming.
• Exceeded expectations and assisted in the design, layout, policy, and procedure development and opening of the property in July 1, 2019, collaborating with the General Manager and Community Affairs Manager.
• Drafted Request for Proposals (RFP’s) for vendor contracts, developed staffing sites, a policy and procedure manual, emergency handbook, floor map, training manuals, staff checklists, and hired management and line staff.
• Devised all emergency evacuation protocols with detailed materials and effective strategies, which were utilized successfully during an evacuation in 2019, when the Hard Rock hotel collapsed and during two flood.
• Conceptualized and set up the layout of all furnished materials and organized checklists to prepare for guests.
• Recognized for driving up the hotels Medallia score (how the hotel rates guest satisfaction) and improving daily revenue.

Berkshire, New York

• Delivered management oversight to five departments and 32 employees within a luxury hotel, including PBX phone operators, Front Desk, Concierge, Bell, and Door staff; except the concierge staff, all the departments are.
• Nominated for the Manager of the Quarter within the first five months of employment by the revenue and sales department for discovering billing errors (with long-standing groups) and handling the issue with great care.

Riverhead, New York

• Assumed full responsibility for the management of the day-to-day and long-term hotel guest reception, reservations, and telephone service operations, while maintaining established revenue, expense, and quality.
• Exhibited leadership, surpassed targets, and received three promotions in two years.
• Successfully established revenue increases and partnerships with Frontier Airlines.
• Fostered a winning culture, recreated checklists, and improved employee satisfaction rates.
• Supported a sister property in HIE with insight, information, and proficiency.

Riverhead, New York

• Supervised the front desk operations to promote optimal service and hospitality, trained and directed staff members on hotel standards, and provided continuous support. Served as a Manager on Duty (MOD) and.
• Acknowledged for excellent customer service for identifying billing and routing errors for 3rd Party bookings.

Riverhead, New York

• Demonstrated professionalism and responded in a courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services. Answered telephone inquiries, greeted arriving.
• Proactively promoted teamwork and supported teams with hands-on service in various departments.

2114 Sound Ave, Calverton, NY 11933

• 1. Wine Pourer responsibilities include:
• Knowledgeable on the taste, scent, and temperature of every wine.
• Inform guest of the exclusive benefits for Wine Club members and educate them with information about joining ourWine Club.
• Provide guest with the background information on our wines, merchandise and the history of the Baiting HollowFarm Vineyard.
• Manage high volume wine and merchandise transactions.2. Limo Coordinator responsibilities include:
• Extensive knowledge on wine tasting packages for certain loyal limo company’s.

100 Rose Executive Blvd, East Yaphank, NY 11967

* Maintain customer relationships by visiting with store managers, department managers, and employees; answering their questions; responding to special requests; describing product features.* Maintain store shelves by observing displays of company products; removing damaged or freshness-dated products; tidying store shelves; providing optimum display of.

15 Fowien RD #3, Center Moriches, NY 11934

*Checked to see if all the closed loan documentation’s are filled out correctly and ready for scanning into our director program. *Transfer completed loan documents out of our loan tracking system into our director program, if any loans need to be corrected and filled out in our loan tracking system, then I do so before I transfer the document link over.

Footscray, Australia, VIC

1. Inventory Control responsibilities include:*Keeping track of shipment orders. *Laying out product delivered and taking out and counting each piece of item in each box, so that we could mark it out for shipment. *There were 57 stores that I was doing item counts for, that were based all across Australia. 2. Picker responsibilities included:*Go down the.

Level 1, 3 Brown Cres, Melbourne, VIC 3004, Australia

• Door to Door fundraising.
• Trying to help get sponsorships for children and whole communities in poverty filled countries around the world.
• Learn about the countries that need our help and support, through Plan International.
• Every morning go over your sales pitch with your team, so you and your team know you are ready to start the day.

Wading River, New York

• Responsible for facilitating customer requests.
• Cook and prepare dinners, such as, crab/fish cakes, seafood quiches, seafood salads, spaghetti dinners, Fish filletmeals, etc.
• Maintaining the cleanliness of the department, and showcase, by emptying out all the ice from the showcase andcleaning it each week, to keep the showcase free of bacteria.
• Weekly ordering for the department, such as supplies and seafood products.
• Monthly inventory control.
• Stocking and replenishing of items in the cold case and the dry wall.

Baiting Hollow, New York

1. Hall Waiter Responsibilities included: * Setting tables with dishes, glasses and utensils. * Reciting the menu by memory, taking food and drink orders. * Responsible for facilitating customer requests.2. Bartender Responsibilities included:* Serving beverages to customers, such as cocktails, mixed drinks, bottled beer, and wine.* Fully maintaining the.

Associate Of Arts (Aa), General Studies, 3.7

Received Dean’s List Recognition.

Regents Diploma