‣ Led Technology Success projects that helped move the company forward‣ Led User Groups focused on our software suite & Citrix mobile technology (XenMobile)‣ Led the company-wide adoption of success metrics such as CSAT and CES‣ Architected & stewarded change management pipeline for development requests ‣ Assisted in architecting and led communicating the software suite roadmap‣ Led the recruitment and management of the IT interns in our Summer Internship Program

‣ Architected & led feedback gathering projects for our tech products & CX in our retail branches‣ Delivered product demos for new features within our software suite‣ Collaborated with business units & developed Enterprise Service Management build requests off current state processes‣ Assisted in architecting ESM roadmap‣ Wrote user stories & conducted user-testing for all ESM platform updates‣ Assisted in managing the vendor relationship with Qualtrics

‣ Assisted in Enterprise Content Management related projects‣ Administered and monitored application-level security within the ECM environment‣ Ensured system backups and restores occurred as planned ‣ Developed custom workflow build requests for business units‣ Assisted as SME architecting workflow build requests‣ Assisted in managing the operational vendor relationship with our ECM ‣ Assisted in annual ECM environment upgrade including testing application(s) and system(s)

‣ Assist Banking Centers with operations & customer issues‣ Implement procedures & processes along with maintaining compliance standards‣ Create & maintain Banking Center tracking reports in Excel‣ Assign & track employee individual cost centers‣ Track & review teller offages in completing quarterly Associate Balancing ‣ Review & analyze Brinks/Garda billing before they are sent to accounts payable‣ Responsible for streamlining & automating current reporting functions‣ Assist in various projects for First Merchants & Retail Administration‣ Conduct Banking Center reviews creating coaching opportunities ‣ Provide on-site training & support with TCR installs

‣ Provide customer service to banking centers using the Branch Capture system‣ Receive, balance, correct, & transmit POD, Remote Deposit Capture, & Lockbox work‣ Contact banking centers to review transactions that are out of balance‣ Amount entry for incoming work using 10-Key‣ Build, verify & transmit POD posting files‣ Process, verify, & transmit items daily as part of Lockbox team

‣ Assist customers with purchasing needs‣ Answer phones‣ Build order tickets for Outside Yard‣ Estimate large projects (Decks, Pole Barns, Garages)