- Installing and repairing UVERSE and Direct TV- Troubleshooting, pair changes, customer education and port swaps through Work Flow Engine (WFE) and ATLAS- Listen to customers and check for any other issues via testing. Troubleshoot, diagnose, and resolve issues.- Trained in using CAT5, CAT6, CAT7, coax, Ethernet, fiber optics, various types of copper wire, switches, routers/Gateways, Access Points, LAN, WAN, IP configuration and other networking equipment-Knowledge of VLAN, VPN, Firewalls, and IPS-Troubleshooting ISP network issues from mainly 1, 2, 3, and 4 of the OSI Model. - Help walk teammates through their struggles that they experience on their jobs.-Work remotely with customers to educate and potentially fix the customers issue.-Communicate with all levels of experience from non technical to extremely technical, sales, and other departments.- Sales of extra services, upgrades, and solutions to customers problems.- Meet the federal requirements set forth by the government in regards to telecommunications.-Customer facing role.

Worked on cellular and radio towers as well as Distributed Antenna Systems (DAS)- Rigging up equipment and other ground work responsibilities- Running, installing, and fixing equipment up on the towers- Running, supporting and installing cabling and antennas for DAS and cellular/radio towers- Working long hours (12-20 hours) in all types of weather conditions- Used block and tackle, catheads, and various tools to install directional and Omni antennas for cell phone and radios- Setting up temporary cellular sites to meet the needs of AT&T

-Provide security for the unit and offenders including but not limited to; - Utilizing strong people skills to manage offender daily activities and work assignments, while ensuring safety in the area of my responsibility - Demonstrating clear communication skills with offenders and staff members-Following and enforcing policy, procedure, and regulations-Performing daily and hourly paperwork

-Performed all administrative duties to effectively manage, schedule, certify and monitor 35 lifeguards - including performance and financial management-Provide specialized aquatics skills to ensure a safe and enjoyable customer experience