Bryan Roark

Bryan Roark Email and Phone Number

Director, Customer Service at Launch Servicing @ Launch Servicing
sioux falls, south dakota, united states
Bryan Roark's Location
Sioux Falls, South Dakota, United States, United States
Bryan Roark's Contact Details

Bryan Roark personal email

n/a

Bryan Roark phone numbers

About Bryan Roark

Bryan Roark is a Director, Customer Service at Launch Servicing at Launch Servicing. He possess expertise in leadership, management, banking, credit, customer service and 13 more skills.

Bryan Roark's Current Company Details
Launch Servicing

Launch Servicing

View
Director, Customer Service at Launch Servicing
sioux falls, south dakota, united states
Website:
launchservicing.com
Employees:
16
Bryan Roark Work Experience Details
  • Launch Servicing
    Director, Customer Service
    Launch Servicing Jul 2024 - Present
    Sioux Falls, Sd
    View
  • Launch Servicing
    Director Of Lending Operations
    Launch Servicing 2018 - Jul 2024
    Sioux Falls, South Dakota Area
    View
  • Reliamax
    Director Of Lending Operations
    Reliamax Aug 2014 - Oct 2018
    Sioux Falls, Sd
    As Director of Lending Operations, I have the unique opportunity to lead the initial/ongoing planning, development and leadership for the organization’s operations including: application/underwriting/fulfillment/funding, customer contact center, payment processing, customer engagement, collections and lender client services creating a best-in-class operation supporting both our student/parent/cosigner customers and our lender clients.Specifically, my responsibilities include:• Providing expertise in consumer lending operations regarding strategy, operations/customer management, and building organizational proficiency throughout the consumer loan lifecycle (origination-servicing-collections)• Creating and implementing strategies to accomplish Lending Services business objectives, engaging colleagues within the business as appropriate• Establishing and leading customer and lender client contact center; servicing operations including customer communications, payment processing, and loan maintenance; execution on pre-repayment and repayment collections strategies partnering with Director of Surety Operations for late-stage and charge-off claim activities• Overseeing all aspects of the lending process, including application, underwriting, fulfillment, through funding• Planning, managing and effectively controlling expense plan budget• Working closely with the ReliaMax team members in delivering exceptional service to our clients and customers• Ensuring compliance with consumer lending regulations and company policies
    View
  • Wells Fargo
    Loan Administration Manager
    Wells Fargo Jul 2010 - Aug 2014
    Sioux Falls, Sd
    Responsibilities included:• Leading and supporting a team of 7 direct and more than 140 indirect reports providing loan originations & customer service support to national student loan business from point of application through origination and funding.• Expanding customer relationships via product and service referrals• Collaborating, defining, establishing and leading multi-site business call center operations in Sioux Falls, SD and Manila, Philippines• Serving as customer advocate with Risk Management, Compliance, IT, Finance, Sales, Marketing, Wells Fargo Audit Services and other operational areas to maximize customer and team member experience and improve application pull through.• Planning, preparing and managing department budget.• Coordinating and leading department recruiting and training program
    View
  • Wells Fargo
    Customer Services Manager
    Wells Fargo May 2000 - Jul 2010
    Sioux Falls, Sd
    Responsibilities included:• Leading a team of 9 direct and 130 indirect reports providing customer service support to national student loan business from origination through repayment servicing• Expanding customer relationships via product and service referrals• Expansion, integration and leadership of multi-site business call center operations (Sioux Falls, SD; Phoenix, AZ and Rancho Cordova, CA)• Serving as business lead with Wells Fargo Phone Bank, One Wells Fargo initiatives and Wachovia business line integration• Serving as customer advocate with Risk Management, Compliance, IT, Finance, Sales, Marketing, and other operational areas to maximize customer and team member experience• Planning, preparing and managing department budget.• Coordinating and leading department recruiting, training and retention program.
    View
  • Wells Fargo
    Operations Manager
    Wells Fargo Feb 1999 - May 2000
    Pleasant Hill, Ca
    Responsibilities included:• Leading a team of over 60 team members through merger and conversion of Norwest and Wells Fargo student loan systems, products and procedures• All operational and production functions at this site• Coordination of centralizing operations to Sioux Falls, successfully placing all California team members into new positions
    View
  • Lubbock National Bank
    Vice President, Customer Service Manager
    Lubbock National Bank Jul 1997 - Feb 1999
    Lubbock, Tx
    Responsibilities included:• Leading the retail and deposit operations including Personal Banking, Customer Service, Tellers, Cash Vault, Wire Transfer, Cash Management, Proof, Bookkeeping & ATM operations• Developing product and pricing strategies to grow deposit base

Bryan Roark Skills

Leadership Management Banking Credit Customer Service Risk Management Loans Consumer Lending Team Building Loan Origination Call Centers Finance Business Process Improvement Underwriting Financial Services Process Improvement Strategic Planning Loan Servicing

Bryan Roark Education Details

Frequently Asked Questions about Bryan Roark

What company does Bryan Roark work for?

Bryan Roark works for Launch Servicing

What is Bryan Roark's role at the current company?

Bryan Roark's current role is Director, Customer Service at Launch Servicing.

What is Bryan Roark's email address?

Bryan Roark's email address is br****@****max.com

What is Bryan Roark's direct phone number?

Bryan Roark's direct phone number is +160527*****

What schools did Bryan Roark attend?

Bryan Roark attended Texas Tech University.

What skills is Bryan Roark known for?

Bryan Roark has skills like Leadership, Management, Banking, Credit, Customer Service, Risk Management, Loans, Consumer Lending, Team Building, Loan Origination, Call Centers, Finance.

Who are Bryan Roark's colleagues?

Bryan Roark's colleagues are Brook Kroeger, Gabe Jacobs, Shaun Spohn, Seri Paradise, Kerry Dewitt, Heather Kirvin, Megan Siemonsma.

Not the Bryan Roark you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.