Customer Excellence Representative
Current• Customer liaison providing daily monitoring, support and training for compliance software and services with clients across the world.• Responsible for troubleshooting and resolving emerging software issues, documenting, and working directly with the developers to meet the client’s needs. • Provide on-going support for risk and control management, control testing and reporting.• Performs User Acceptance Testing of new releases and additional testing of current releases.• Responsible for updating existing user guides and writing new streamlined user guides and process workflows.• Effectively manage medium to large scale projects and clients at the same time.