Bryan Young Email & Phone Number

Petoskey, Michigan, United States

• Central Reservations trainer and sales coach for Boyne U.S.A.'s 10 golf courses and three resorts in Northern Michigan: Boyne Mountain, Boyne Highlands and the Inn at Bay Harbor (Marriott franchise). Responsibilities.
• On board all incoming reservation team members.
• Provide training from start to finish via one-on-one or classroom style setting.
• Continuing education throughout the first/second year.
• Conduct property tours and relate features and benefits to the sales process.
• Score Calls for adherence to the sales process

Boyne Mountain Resort

Responsible for generating income through the sales of lodging, ski and golf packages and activities to social guests as well as groups and owners for 3 Northern Michigan resorts; Boyne Mountain, Boyne Highlands and the Inn at Bay Harbor.Duties include; following specific sales strategies, listening and communicating effectively with a wide range of.

Northern Michigan

Responsible for weekly audits, hiring, training, coaching and overall operations for 7 Northern Michigan Subway restaurants in Petoskey, Charlevoix, Alanson, Boyne City and St. Ignace.

Managed 3 company-owned stores in Northern Michigan. Moved into the role of Trainer in 2007. Duties included training new Franchise Owners in all aspects of Kilwins Store operations: website use; culture and brand; marketing; product selection; merchandising; recruiting and hiring; budgeting; labor control and scheduling; staff training; controlling cost.

Boyne Highlands Resort - Harbor Springs, Michigan

As a sales and marketing assistant, increased this Executive Physical Exam Program by 150%. Promoted to GM in June, 2000. Responsible for all aspects of business including H.R., Facilities, Operations and Sales Manager duties.

Michigan Locations

Managed locations in Lansing (8 years), Petoskey (2 years)Responsible for daily operations and cost controls for company-owned, family-style Mexican restaurant.Petoskey location generated $1.2M in annual sales