Bryan Young Email & Phone Number

Petoskey, Michigan, United States

Central Reservations trainer and sales coach for Boyne U.S.A.'s 10 golf courses and three resorts in Northern Michigan: Boyne Mountain, Boyne Highlands and the Inn at Bay Harbor (Marriott franchise). Responsibilities include:• On board all incoming reservation team members.• Provide training from start to finish via one-on-one or classroom style setting.• Continuing education throughout the first/second year.• Conduct property tours and relate features and benefits to the sales process.• Score Calls for adherence to the sales process• Listen to calls and analyze reports to determine where to focus improvement efforts.• Create individual improvement plans to increase agent sales productivity.• Conduct coaching sessions to improve each agents’ selling skills.• Update/Create training manuals• Maintain and Update information sharing system User and administrative privilege to Database software; Internet software; Spreadsheet software and Word Processing software. Trainer for SpringerMiller, Navis, Marriott reservations software (Marsha/PMS) and EZLinks golf scheduling systems.

Boyne Mountain Resort

Responsible for generating income through the sales of lodging, ski and golf packages and activities to social guests as well as groups and owners for 3 Northern Michigan resorts; Boyne Mountain, Boyne Highlands and the Inn at Bay Harbor.Duties include; following specific sales strategies, listening and communicating effectively with a wide range of callers; closing the sale; and inputting detailed information into the property management system accurately and efficiently. Additional responsibilities include providing overall reservations support for the resorts, including the handling group blocks and inputting rooming lists, selling gift certificates, booking tee times for 10 area golf courses and proper coding of market segments and corporate accounts.

Northern Michigan

Responsible for weekly audits, hiring, training, coaching and overall operations for 7 Northern Michigan Subway restaurants in Petoskey, Charlevoix, Alanson, Boyne City and St. Ignace.

Managed 3 company-owned stores in Northern Michigan. Moved into the role of Trainer in 2007. Duties included training new Franchise Owners in all aspects of Kilwins Store operations: website use; culture and brand; marketing; product selection; merchandising; recruiting and hiring; budgeting; labor control and scheduling; staff training; controlling cost of goods sold; production of items made in store - fudge, caramel items, brittles, caramel corns, chocolate dipped items; purchasing; production planning and forecasting; customer service; Point-of-sale use and sales reporting functions. Trained all new owners / managers for the last 52 stores opened since 2007.Also responsible for new store openings. Travelled to new stores and systematically set up the stores, merchandised, made products, installed proprietary Point of Sale system, trained staff, managers, owners. Worked with franchise owner on daily store operations. Led on-site opening team operations in 44 of the 52 store openings during that period.

Boyne Highlands Resort - Harbor Springs, Michigan

As a sales and marketing assistant, increased this Executive Physical Exam Program by 150%. Promoted to GM in June, 2000. Responsible for all aspects of business including H.R., Facilities, Operations and Sales Manager duties.

Michigan Locations

Managed locations in Lansing (8 years), Petoskey (2 years)Responsible for daily operations and cost controls for company-owned, family-style Mexican restaurant.Petoskey location generated $1.2M in annual sales