Processed transactions efficiently, ensuring accurate handling of customer purchases.Delivered exceptional customer service, resolving issues to maintain customer satisfaction.Coordinated with the Manager to maintain adequate stock and operational readiness.

Spearheaded strategic planning and project scoping to align with organizational goals, achieving a 100% on-time completion rate.Managed a diverse portfolio of 10+ projects, including clients like Google and the Bill and Melinda Gates Foundation, delivering on-time and within budget.Coordinated DE&I training sessions and workshops, ensuring impactful learning experiences.Implemented and managed DE&I strategies, plans, and programs, measuring their impact on stakeholders.Collaborated with Centers of Excellence (CoEs) to customize enablement requirements and ensure efficient scheduling.Established strategic communication plans with stakeholders, enhancing transparency and satisfaction.Served as Project Lead, managing direct communication with clients, participants, and coaches.Contributed to change management methodologies and organizational growth initiatives.Analyzed project progress, adapting scopes and timelines for optimal results.Developed and maintained a project performance database to track progress and achieve milestones.

Led meetings with care managers to implement individual service plans and behavior programs, improving client outcomes.Developed person-centered plans aligned with clients' unique needs and goals.Established seamless communication with families, care managers, and other stakeholders.Conducted detailed observations of 30-40 clients to determine the most appropriate program implementation.Streamlined the intake process for new clients, ensuring a smooth transition and fostering a welcoming environment.Supervised up to 8 staff members, ensuring the delivery of high-quality services.Provided regular feedback to team members, fostering continuous improvement and professional development.Assisted in recruiting and screening new applicants, contributing to the selection of qualified candidates.Enhanced staff training and development, overseeing a team focused on delivering exceptional client service.Built and maintained strong relationships with community stakeholders and educational institutions.

Assist in the conduct of neuropsychological (EEG) testing.Contact and recruit possible participants for testing.Tested participants working memory using auditory and visual stimuli.Recorded and analyzed participants working memory scores and brain wave activity during testing.Manage data collection, data processing, and storage.

Observed non-invasive treatments, stent placement, and angioplasty, for patients with heart conditions.Assisted and observed the consent process to patients for permission for physicians to perform experimental treatments.Organized files of patients’ info for the Institutional Review Board (IRB)

Maintained an organized filing system, enhancing overall office efficiency.Contributed to office organization and planning, providing administrative support, and streamlining daily operations.Collaborated with team members to enhance administrative efficiency, contributing to a cohesive work environment.Developed alphabetical and numerical systems to organize paper and electronic records.Scanned paper documents and verified the clarity and legibility of scanned documents.Managed office supplies inventory, placing orders, and maintaining stock levels to support continuous operations.