Bryan Bell Email & Phone Number

Mechanicsburg, Pennsylvania, United States

Mechanicsburg, Pennsylvania, United States

Mechanicsburg, Pennsylvania, United States

Responsible for supporting the billing needs of 250 clients via email, zoom or phone calls. Reconcile accounts on a monthly basis. Prepare monthly trending reports in Excel for clients. Analyze invoices looking for discrepancies. Certify accounts that are eligible for collections. Provide reports to Management and Sales upon request.

Mechanicsburg, Pennsylvania

Respond to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers.Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries.Met or exceeded all metrics in all reviewsQA average of 98%

Harrisburg, Pennsylvania Area

Troubleshoot and resolve customer voice & data issues that span multiple networks and interdependent network elements, and conditions, connectivity, devices, applications, provisioning and billing.Created and delivered training that increased center device protection sales by 300% Met or exceeded 100% month Voice of the Customer survey score requirement 2014 to present

Harrisburg, Pennsylvania Area

Resolved escalations and organized competitions to facilitate fun, friendly, performance based work environment.Led team to first place for five out of six months of my Manager In 60 tenureBest in class Voice of the Customer Survey results

Harrisburg, Pennsylvania Area

Provided center leadership with daily, weekly, and monthly reporting and analysis of call statistics and staffing requirements for eight call centers using iEX, CMS, eWFM, Informiam and Symposium.Transitioned Smartchat to Workforce Management Standards improving overall performance by 30%Developed staffing reports to maintain a minimum Occupancy Rate of 80% Maintained a Service Level Goal of 80% by using eWFM parameters to schedule meetings and trainingsCreated and applied Standard Operating Procedures when training Operations Specialists

Harrisburg, Pennsylvania Area

Provided support to CSR I reps and identified and reported billing issue trend to call center leadership.Selected by site leadership to participate in outage conference calls and perform speed testing on billing system Axys 3.8 during its deployment phase.SME at handling escalations involving advance billing issues.

Harrisburg, Pennsylvania Area

Provided customized solutions that involved billing, provisioning systems and voice network customers.Selected by leadership to participate on outage conference calls as a member of the Red Hat Transition Team during the Vanguard billing transition to AT&T Wireless ServicesNominated for Circle of Excellence for outstanding company service.