Bryan Clark Email & Phone Number

Coquitlam, British Columbia, Canada

• Lead and manage a team of IT professionals, providing guidance, mentorship, and fostering a collaborative and innovative working environment.• Oversee recruitment, training, performance evaluations, and career development for IT team members.• Effectively delegate tasks and responsibilities to team members to maximize efficiency and productivity.• Develop and implement IT infrastructure strategies, ensuring the availability, security, and scalability of systems and network resources.• Maintain and optimize the organization's hardware, software, servers, network, and other technology assets.• Monitor system performance, conduct regular maintenance, and troubleshoot issues to ensure a seamless IT environment.• Collaborate with key stakeholders to define and align IT strategies with organizational objectives.• Develop a comprehensive IT roadmap and execute projects to support business growth, improve operational efficiency, and enhance user experience.• Conduct research and recommend innovative technologies that can drive business value and competitiveness.• Establish and enforce IT security policies, procedures, and best practices to safeguard sensitive information and ensure compliance with industry regulations.• Manage disaster recovery and business continuity plans to mitigate risks and minimize downtime in case of system failures or cyber-attacks.• Oversee vendor relationships, negotiate contracts, and ensure service level agreements are met.• Develop and manage the IT budget, ensuring cost-effectiveness and alignment with organizational goals.• Provide technical support and guidance to end-users, resolving IT-related issues promptly and effectively.• Organize and conduct training sessions to enhance end-users' understanding and proficiency in utilizing IT systems and applications.

• Supervise and lead a team of IT Infrastructure administrators, fostering a collaborative and high-performance work environment.• Provide guidance, coaching, and mentoring to team members, promoting their professional growth and skill development.• Delegate tasks and assignments effectively, ensuring the team's workload is balanced and aligned with business priorities.• Oversee the day-to-day operations of IT systems, network infrastructure, and hardware/software assets within the grocery retail environment.• Monitor system performance, proactively identify issues, and implement solutions to maintain optimal functionality and minimize downtime.• Respond to and resolve escalated technical issues, providing expert-level support to resolve complex problems in a timely manner.• Analyze root causes of recurring issues and develop strategies to prevent future occurrences.• Manage relationships with external IT vendors, service providers, and contractors, ensuring adherence to service level agreements and quality standards.• Maintain accurate documentation of IT processes, configurations, and procedures for reference and training purposes.• Generate regular reports on IT operational performance, system health, and incident resolution metrics for management review.

• Parent company of FoodX Technologies.• Identical responsibilities as listed below; company name changed to reflect internal business re-organization.

Burnaby, British Columbia, Canada

• Lead and mentor the Technical Support Team.• Collaborate with management to optimize the effectiveness of the Technical Support Team.• Lead planning sessions, analysis and documentation to implement integrated support process improvements. Provide technical guidance and leadership.• Enhance and optimize current support processes and procedures. • Analyze system data and metrics to assess performance and data quality. as well as system uptime.• Perform business and technical analysis of the impacts of reported support issues and propose changes to technical systems.• Communicate across multiple teams, stakeholders and clients.• Create and document policies and procedures, including runbooks/playbooks.• Work within a 24/7 team. Coordinate and assign core hour and on-call support shift schedule.• Support globally deployed systems for eGrocery order management, supply chain management, procurement, warehouse management, inventory management, fulfillment planning, and transportation management.

• Responsible for IT service delivery for all GE customer sites in Western Canada - Aviation, Renewable Energy, Electrical/Electronic Manufacturing, HealthCare, Finance, and Oil & Gas. • Diverse customer portfolio includes infrastructure support, business projects, and end-user IT services for 160 sites / 1,400 employees.• Act as the single point of IT contact for all customers in my region, including escalations. Ensure that all user IT issues are prioritized and resolved according to business commitments (SLAs).• Drive Global initiatives with the team to improve customer experience/IT simplification for end-users. This includes reviewing KPIs and other vital metrics including Net Promoter Score (NPS).• Assist customers to build IT infrastructure projects from the discovery, design, and implementation phases. This included server and network infrastructure modernization at offices, testing facilities, and other critical customer edge sites.• Directly manage on-site L1/L2 IT end-user support teams at three (3) customer sites.

• Provide basic IT desk-side support for 150+ end-users, both onsite and remote.• L1/L2 system administration tasks for Windows, Mac OS, and Linux desktops & servers.• Deployment of LAN/WAN/WLAN solutions for offices, service centers and manufacturing facilities.• Refresh & replace WAN circuits - replacing legacy offerings (T1, DS3, etc) with more modern technologies (MPLS, DIA, etc).• Deployment of video conference equipment to various office and remote customer sites across North America, including Skype Rooms and Cisco TelePresence units. • Installation, Configuration and Administration of VMware vSphere infrastructure to support and secure sensitive Software Development platform and Customer Test environments. • Deployed NMS platform for seven (7) global Software Engineering sites, managing resources and uptime across 500+ physical & virtual devices. These devices included virtual machines, physical ESXi servers, routers, network switches and wireless access points. NMS platform was also responsible for monitoring critical systems such as Domain Controllers, VoIP/Telephony servers and VPN end-points.• Led customer training for software/hardware deployments, including but not limited to - Outlook 365, SVN, Skype for Business, VoIP telephony, Oracle ERP, Microsoft Office & Windows Server 2016. • Planning and maintaining disaster recovery policies and procedures. Responsible for implementing and maintaining backups for critical servers and applications. • Key technical IT resource for integration of Alstom Power business, GE's largest acquisition @ $5B with 20K employees. This included a massive infrastructure integration of legacy Applications and Systems - including Active Directory, Outlook 365, Voice Telephony (VoIP), Video Conferencing and ERP.• Delivered over 50 successful projects in large scale Data Center Consolidations, Domain Migrations, Operating System Obsolescence Programs, Server and Networking technology site refreshes.