Client Service Manager
Current
Apr 2024 - Present
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Bryan Davis Email & Phone Number
Client Service Manager @ The Post Digital Management
at
The Post Digital Management
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Service Manager @ The Post Digital Management
Location
Fort Myers, Florida, United States
Who is Bryan Davis? Overview
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Quick answer
Bryan Davis is listed as Client Service Manager @ The Post Digital Management at The Post Digital Management, based in Fort Myers, Florida, United States. AeroLeads shows a matched LinkedIn profile for Bryan Davis.
Bryan Davis previously worked as Client Service Manager at The Post Digital Management and Client Service Manager at Hire Horatio Cx. Bryan Davis holds Bachelor'S In Music Theory And Education, Music Theory And Composition from Universidad Autónoma De Santo Domingo.
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The Post Digital Management
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Profile bio
About Bryan Davis
Highly skilled Client Service Manager with a passion for continuous learning and growth, experienced in optimizing Operations and Social Media Management teams to drive results. Implements sound decision-making through data analysis, fosters strong client relationships, and promotes work-life balance within the team.
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10 roles
Bryan Davis work experience
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Client Service Manager
Led a high-performing team: Managed up to 4 direct reports and provided strategic guidance to over 30 indirect reports.Maximized client ROI: Analyzed client business plans and recommended solutions to ensure they received the highest return on investment.Built strong client relationships: Cultivated long-term, profitable partnerships by solving problems.
Jan 2024 - Apr 2024
Operations Manager
Managed 3 direct reports and 30+ indirect reports.Maintained long-term, profitable relationships with clients through problem-solving, issue resolution, and recommendation of new products and services.Create standard practices and Quality Assurance/Control criteria for multiple clients.Stabilized Customer Satisfaction Metrics from ~70% to >90% within my.
Jan 2023 - Apr 2024
Cx Team Lead And Restaurant Success Manager
- Manage 4 direct reports and 30+ indirect reports.
- Develop Seated App’s Customer Experience SOPs by identifying members' behaviors and trends.
- Handle reporting and BI analysis for Seated App using Tableau and Excel to create dashboards in order to facilitate operative decision-making.
- Identify and correct areas of opportunity within Quality Control.
- Went from CX Associate to Supervisor and Manager within my first year working with Seated App.
- Created CX Training… Show more
Jan 2022 - Dec 2022
Cx Team Lead
- Manage complex incoming chat and email interactions and manage volume flow and response for various member operation departments. - Handle report management and business trends analysis requests for Seated App. - Train and develop associates for upcoming management positions.
Jul 2021 - Jan 2022
Customer Experience Associate
-Handled live and delicate Customer Experience and Satisfaction interactions on a day-to-day basis for Seated.
Mar 2021 - Jun 2021
Account Relationship Manager
- Consulted and nurtured strong, long-term relationships with assigned clients in hospitality & and e-commerce clients.- Served as the primary point of contact for clients, understanding their needs, goals, and challenges.- Developed and implemented strategic account plans to maximize client satisfaction and revenue growth.- Optimized the account manager.
Nov 2023 - Jan 2024
United Nations Club Advisor
- Created debate platforms and development programs for Middle and High School students.
- Launched a yearly internal and interschool United Nations Simulation that’s still currently being run.
- Standardized a syllabus for the United Nations Club focusing on Root Cause Analysis and how to properly use data to your advantage.
Aug 2018 - Feb 2019
Tier 2 And Real Time Analyst - Firstdata
Real-time monitoring of volume and schedule deviations that impacted Service Level Agreements (SLAs) for First Data Canada.Automated hourly reporting for both DR and US-based Workforce Management (WFM) RTAs utilizing CMS Avaya and Excel.Developed a step-by-step outage escalation guide for WFM RTA training implemented throughout First Data North America by.
Nov 2016 - Jul 2018
Customer Service Agent
- Assisted inbound and outbound Customer Service calls and provided call handling help to over 30+ associates at the same time.
Jun 2016 - Nov 2016
1 education record
Bryan Davis education
FAQ
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What company does Bryan Davis work for?
Bryan Davis works for The Post Digital Management.
What is Bryan Davis's role at The Post Digital Management?
Bryan Davis is listed as Client Service Manager @ The Post Digital Management at The Post Digital Management.
Where is Bryan Davis based?
Bryan Davis is based in Fort Myers, Florida, United States while working with The Post Digital Management.
What companies has Bryan Davis worked for?
Bryan Davis has worked for The Post Digital Management, Hire Horatio Cx, Ashton School, and Data Vimenca.
How can I contact Bryan Davis?
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What schools did Bryan Davis attend?
Bryan Davis holds Bachelor'S In Music Theory And Education, Music Theory And Composition from Universidad Autónoma De Santo Domingo.
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