Jeewoo Lee Email & Phone Number

Fairfax, VA

• Assisting employees by diagnosing technical problems and providing resolutions for technical issues while answering questions regarding operation, configuration, and use of products.
• Investigate causes and recommend solutions to failures.

Herndon, Virginia, United States

• Automated Linux workstation setup and configuration using Ansible, saving an estimated 4 hours per workstation and increasing efficiency.
• Wrote YAML playbooks and roles to standardize and scale Ansible automation across the infrastructure.
• Leveraged SSH and CLI tools like PuTTY to access and configure remote Linux environments.
• Documented Ansible architecture, playbooks, and procedures to onboard new team members 60% faster.

• Upgraded legacy POS systems by installing new hardware and software, reducing transaction errors by 35%.
• Doubled the number of positive reviews of the store during the time of employment through excellent customer service and problem solving.

Fairfax County, Virginia, United States

• Provided technical support to clients and employees and installed devices in the office. Installed and updated new security features and maintained a secure environment.
• Documented all inquiries that were processed through an in-house system with the ability to keep track of all inquiries made by the clients and employees.