Bryan Thomas Email & Phone Number

Columbus, OH, US

Columbus, Ohio Area

Columbus, Ohio Area

Face-to-face desktop and laptop support for clients, including both hardware and software with a specialization in outdated tickets. Remote software support for both desktops and laptops. Documenting knowledge and processes to improve overall client satisfaction. Point-man for all client escalations.

Dublin, OH

Over the phone and direct message support with clients looking for resolution on their tickets as quickly as possible. Ran reports and QA'd tickets for accuracy. In charge of all Client Care Team documentation including but not limited to SOPs and Knowledge Articles. Developed, documented, and implemented multiple new processes and procedures.

Columbus, Ohio Area

Austin, Texas Area

After I was laid off in Ohio I moved to Texas to take this job. I spent my time assembling lighting fixtures such as pendants, sconces, and chandeliers.

My time at Sanese was spent assisting other route drivers who had fallen behind with their work load. We filled and maintained vending machines for companies such as Macy's, Wal-Mart, and Costco.

As the I.A., I was responsible for daily inventory counts as well as shipping and receiving. I handled damages, defects, and other returned products. In my downtime I helped with customer service including phones, cashiering, and stocking.

Marketing

Computer Engineering Technology

I left before completing my degree because I felt that DeVry was not the right fit for me