Bryant Jones Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Monitoring and managing the performance of the Bank’s Small Business products while tracking and implementing initiatives and programs to optimize performance within the needs of the organization

Toronto, Ontario, Canada

Lead and oversee Tangerine's Small Business Banking area in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with regulations, internal policies and procedures.

Toronto, Canada Area

Monitoring and managing the performance of the Bank’s retail lending products while tracking and implementing initiatives and programs to optimize performance within the needs of the business

Toronto, Canada Area

Represent deposits product team and partner with IT, Marketing, Sales, to implement savings product solutions. Drive savings product regulatory compliance (AML)KEY RESULTS:* Architect branded product campaigns to power annual net deposit growth; leverage market and customer data insights to identify key motivators, needs, and trends, and orchestrate execution across the entire savings portfolio.* Defined process and workflow infrastructure; eliminated ambiguity and gaps; deployed robust guidelines for deposit rate changes, treasury, and pricing-related initiatives.* Quarterbacked the launch of an innovative Retention Program and Pricing Tool. Significantly bolstered efficiency for front-line/call center. * Elevate retail price positioning in the highly-competitive savings market; directly manage the pricing and closely monitor rate fluctuations to lift profitability.* Presented compelling business cases and influenced approval/secured resources for multiple, deposit-generating products:* Led deposit products strategy for company-wide website transformation- focused on creating a cutting-edge online banking experience to reinforce the new Tangerine brand and ultimately drive deposit volume.

Toronto, Canada Area

Advanced to Product Management team to support brand strategy and drive achievement of volume and profitability goals. Oversaw performance of the Savings Product portfolio; supported deposits work stream; led promotional campaigns (client acquisition, engagement, and retention); and identified growth opportunities.Collaborated closely with multiple departments (IT, Marketing, Services and Sales, and Legal/Compliance); served as SME on deposit processes. Mined data for critical customer insights to guide product features, drive product marketability/success, and develop business cases for new product strategies. KEY RESULTS:* Facilitated sweeping change in marketing strategy - Boosted deposit growth and profitability, while curtailing expenses. * Created a first-of-its-kind relationship management roadmap; kick-started a new, strategic approach for servicing clients, developing and marketing products, and driving brand competitiveness. * Supported a market-wide banking analysis that identified incremental revenue opportunities. Resulted in a new structure that generated revenue while maintaining market competitiveness. * Pioneered a robust data collection and analysis framework to uncover lucrative growth and market opportunities; delivered key market and pricing insights to guide Senior Management strategy development.* Served as Risk Ambassador for all regulatory and compliance findings; mitigated fraud and operational losses, while reducing call volumes to contact center.

Toronto, Canada Area

Analyzed and translated complex data (current, historical, rends, patterns, and performance) into actionable insights to optimize staffing and resource planning strategies for 24/7 financial services call center. Collaborated with Workforce team to deliver Intraday Management Solutions and Opportunities. Assisted in development of Workforce KPIs and metrics; built and reviewed reporting requirements; implemented process improvements; and incorporated call center performance indicators and activities into Presidential reports to support Senior Management decision-making.KEY RESULTS:* Recognized as a Top-Ranked Performer at Contact Center World Awards in the Americas; won "Best Support Professional - Work Force Management". * Instrumental in driving successful launch of a 120-seat bilingual contact center in Moncton; contributed to contract negotiations, vendor management, and migration of bilingual activities from existing Ottawa center to Moncton.* Championed achievement of critical Service-Level targets; established long- and short-term planning, scheduling, and intraday tools. Provided robust headcount and staffing trend reports.* Aligned training and schedule strategies with predicted call volumes; analyzed historic data and current trends.* Served an integral role in development and maintenance of Workforce Playbooks and process documentation.

Toronto, Canada Area

Toronto, Canada Area

Product Management

Sociology

Bank Management Certification