Bryan Fox Email & Phone Number

New York, Ny, Us

New York, New York, United States

New York City Metropolitan Area

Equities Trader | Options | Futures

New York City Metropolitan Area

Transition team Night Manager/Operations Manager of Luxury 240 rooms Marriott branded Le Meridien hotel formerly The Viceroy Hotel New York.• Supervise, train, and support Unionized team of Security Guards, Fire Safety Director, Engineering team, Housekeeping staff, Union Front Office Agents, Bell, and & Concierge teams, and liaison with In-room dining staff and Food & Beverage Managers overseeing outsourced restaurant and popular nightly rooftop bar.• Prepare nightly revenue and… Show more Transition team Night Manager/Operations Manager of Luxury 240 rooms Marriott branded Le Meridien hotel formerly The Viceroy Hotel New York.• Supervise, train, and support Unionized team of Security Guards, Fire Safety Director, Engineering team, Housekeeping staff, Union Front Office Agents, Bell, and & Concierge teams, and liaison with In-room dining staff and Food & Beverage Managers overseeing outsourced restaurant and popular nightly rooftop bar.• Prepare nightly revenue and financial reports for Accounting, Front Office, Engineering, Housekeeping reports & follow-ups. • Balance house, A/R accounts, close folios, Marriott GXP cases & chats, Marriott Mobile online check-in, HEI Benchmark Brand Scores, GSS scores & survey responses, service recovery follow-ups, VIP special requests, and group resume assignments, Marriott Bonvoy: Member loyalty program & recognition.• Systems used: Marriott LightSpeed PMS, SynXis Central Reservations, HotSoS, Outlook email, Microsoft Office, Marriott GXP, MOBILE, HEI Development on Demand, OTA Extranets: Hotel Tonight, Booking.com, Priceline, Expedia. Show less

New York City Metropolitan Area

• Opening Hotels• Oversee Vendor & Labor Relations for hotel Housekeeping Department and 3 F&B outlets• Responsible for outsourced Housekeeping labor - Proper Hospitality Solutions• Supervise Assistant Director of Housekeeping, 2 Housekeeping Managers, 1 Supervisor• laundry operations, purchasing, budgeting,• Payroll, scheduling, recruiting, selecting, orienting, training, and disciplining employees• Inventory management: linen inventories, guest supply inventories… Show more • Opening Hotels• Oversee Vendor & Labor Relations for hotel Housekeeping Department and 3 F&B outlets• Responsible for outsourced Housekeeping labor - Proper Hospitality Solutions• Supervise Assistant Director of Housekeeping, 2 Housekeeping Managers, 1 Supervisor• laundry operations, purchasing, budgeting,• Payroll, scheduling, recruiting, selecting, orienting, training, and disciplining employees• Inventory management: linen inventories, guest supply inventories, cleaning supplies inventory,reclaimed stain linen inventory, discard linen inventory• Maintained Room Attendant productivity quotas• PMS: Opera Cloud• Payroll: ADP• Hospitality Management• Tourism• Customer Satisfaction• Sales Management Show less

New York City Metropolitan Area

New York City Metropolitan Area

Ethos: Yes, yes, yes! Having a good timeMake it happenStylePassion• Night Manager of the busiest house in the world of trendy private member's club overseeing the building at night, Rooftop pool, Club, Spa, Cinema, and hotel guestrooms for private members in the media, fashion, sports, arts, music, and creative industries. • Supervise, train, and support a team of security guards, Fire Safety Director, housekeeping staff, Overnight Front Desk Supervisor, Overnight… Show more Ethos: Yes, yes, yes! Having a good timeMake it happenStylePassion• Night Manager of the busiest house in the world of trendy private member's club overseeing the building at night, Rooftop pool, Club, Spa, Cinema, and hotel guestrooms for private members in the media, fashion, sports, arts, music, and creative industries. • Supervise, train, and support a team of security guards, Fire Safety Director, housekeeping staff, Overnight Front Desk Supervisor, Overnight Guest Service Agent, and liaison with Food & Beverage Managers overseeing high traffic, guest problems and inquiries, and nightly events and programming. • Prepare nightly revenue and financial reports distributed company-wide to be seen by Directors in North America and Europe.• Overnight Operations Manager in charge of Front Desk member sign in and guestlist processes, Front Office operations, night audit, and hotel/club safety/security.• Systems used: Opera, SynXis Central Reservations, SalesForce CRM, Micros Simphony POS, Open Table, Google Docs Guestlists, Outlook, Microsoft Office, Dollars on the Net credit card batches Show less

New York City Metropolitan Area

• 201 luxury multi-bedroom Entertainment hotel voted number six best hotel in NYC via Conde Nast Traveler for 2017. Top tenth percentile Trip Advisor ranking among all NYC hotels. • Assist the General Manager in day-to-day hotel operations. Oversee weekly one-on-one meetings with departmental directors and managers.• Schedule VIP Travel Agency FAMs, sites, and sales presentations. • Submit creative request forms to marketing and design teams to implement new hotel marketing… Show more • 201 luxury multi-bedroom Entertainment hotel voted number six best hotel in NYC via Conde Nast Traveler for 2017. Top tenth percentile Trip Advisor ranking among all NYC hotels. • Assist the General Manager in day-to-day hotel operations. Oversee weekly one-on-one meetings with departmental directors and managers.• Schedule VIP Travel Agency FAMs, sites, and sales presentations. • Submit creative request forms to marketing and design teams to implement new hotel marketing initiatives or design elements• Oversee monthly labor schedules for each department ensuring managers and directors are staying within their labor budgets. • Oversee monthly inventories with department directors and managers to ensure we are on PAR and have a good CPOR #. (i.e. uniform inventories, housekeeping linen inventory, food and beverage food and drink inventories• Prep and assist Director of Rooms, Food and Beverage Director, and Catering Manager’s weekly BEO meetings (Banquet Events Orders).• Conduct weekly Operations Meeting with all departments to review pending Action Plan items, review quarterly P&L, review monthly forecasted budget versus (MTD) month-to-date and (YTD) year-to-date numbers, along with Sales Market Segmentation revenue analysis breakdown analysis of which segment produces the most for the hotel and discern which hotel website promos are selling best.• Manage the General Manager’s monthly corporate credit card expenses• Manage all departmental heads monthly corporate credit card expenses (Director of Leisure Sales & Entertainment, Director of Corporate Sales, Director of Food & Beverage, Director of Rooms)• Went from 40 rankings on Trip Advisor to 20, to number 4! Top 1 percentile of ALL HOTELS in NYC market. • Tribeca/downtown NYC COMP set. • Systems used: Opera, SynXis Central Reservations, Hoteligence, Revinate Guest Satisfaction Scores (GSS), Microsoft Office Show less

New York City Metropolitan Area

• Pre-opening, 173 luxury boutique Artist-inspired hotel developed through locally commissioned artists, and StoneHill & Taylor design group with Interstate Hotels & Resorts• Responsible for laundry operations, purchasing, budgeting, payroll, scheduling, recruiting, selecting, orienting, training, and disciplining employees • Inventory management: linen inventories, guest supply inventories, cleaning supplies inventory, reclaimed stain linen inventory, discard linen… Show more • Pre-opening, 173 luxury boutique Artist-inspired hotel developed through locally commissioned artists, and StoneHill & Taylor design group with Interstate Hotels & Resorts• Responsible for laundry operations, purchasing, budgeting, payroll, scheduling, recruiting, selecting, orienting, training, and disciplining employees • Inventory management: linen inventories, guest supply inventories, cleaning supplies inventory, reclaimed stain linen inventory, discard linen inventory• Maintained Room Attendant productivity quotas• Establishing daily Housekeeping cleaning focus and VIP rooms, establishing monthly deep cleaning program similar to an Engineering room punch list• Maintaining a cohesive, understanding, and strong team environment: daily standup meetings, quarterly Housekeeping employee incentives, and Housekeeping week, birthday celebrations, Thanksgiving turkey, and holiday festivites and staff appreciation • Establishing Interstate Hotels & Resorts 10 Housekeeping SOPs. • Established and managed a successful 3rd party, free of cost, revenue generating, the hotel lost & found a program for all hotel guests. • Achieved top 10th percentile on Trip Advisor among ALL NYC hotels. • Manager on duty for the Front Desk/Office for six months/once a week while simultaneously opening the house & inspecting rooms • Managed housekeeping team of 30 plus NYC union direct reports, local union 6 hotel trade counsel Average staff union tenure time 15 years. • Systems used: Opera, SynXis Central Reservations, OnQ, ADP payroll, outsourced laundry operations through Harbor Linen, Guestroom dry cleaning through Merit Cleaners, Apotheke guest amenities bath products, Outlook, Microsoft Office, ALICE (very first ALICE user in the industry, trail runners, received free programming) Show less

New York City Metropolitan Area

• 134 room boutique luxury hotel based in Herald Square Manhattan• Task Force managing all Front Office operations and Food & Beverage for The Gregory Hotel, & Complex Renwick Hotel Director of Housekeeping. • Evening team consisted of: two Front Desk Agents, one Bellman/Doorman, three union lobby Bartenders, and three union Breakfast Attendants• In charge of purchasing all food and alcohol for the hotel lobby bar, managing inventories, and establishing Interstate Hotel & Resorts 25… Show more • 134 room boutique luxury hotel based in Herald Square Manhattan• Task Force managing all Front Office operations and Food & Beverage for The Gregory Hotel, & Complex Renwick Hotel Director of Housekeeping. • Evening team consisted of: two Front Desk Agents, one Bellman/Doorman, three union lobby Bartenders, and three union Breakfast Attendants• In charge of purchasing all food and alcohol for the hotel lobby bar, managing inventories, and establishing Interstate Hotel & Resorts 25 F&B SOPs. • In charge of fostering new food and beverage business, occasional catering events, and happy hour menu to increases food and beverage sales• Implemented new Front Desk SOPs, logs, and checklists to increase operational efficiency• Systems used: Opera, SynXis Central Reservations, ADP payroll, Agilysys POS, Outlook, Microsoft Office, ALICE Show less

Boston, Ma

• Assisted in the transition between the old and new management groups (Morgans to Stepstone Hospitality)• Strong client following and interpersonal relationships with many frequent corporate guests• 2014 winner of Best Boston Hotel for General Excellence - Boston Magazine• 114 room elegant hotel in the historic Ames building in downtown Boston• Front office team consisting of three managers, one supervisor, five to seven Boston union front desk agents, four union bellman, two… Show more • Assisted in the transition between the old and new management groups (Morgans to Stepstone Hospitality)• Strong client following and interpersonal relationships with many frequent corporate guests• 2014 winner of Best Boston Hotel for General Excellence - Boston Magazine• 114 room elegant hotel in the historic Ames building in downtown Boston• Front office team consisting of three managers, one supervisor, five to seven Boston union front desk agents, four union bellman, two non-union valet attendants, and four fire safety directors/security guards • A sponsor of the Boston Calling Music Festival• Help Director of Revenue in placing in third-party negotiated corporate rates, and manage inventory of rooms - balance house• Manage all guest account receivable questions, disputes, refunds, and settle house accounts• Coordinate VIP guest requests and amenities with concierge • Prioritize group arrivals, rooming lists, gift bags, and coordinate with Housekeeping Director to rush rooms for early arrivals• Stars of the Industry award in Guest Relations & Special Events from The Massachusetts Lodging Association• AAA Four Diamond award. • Top honor among all Morgans Hotel Group properties for guest satisfaction three years in a row.• Systems used: Epitome, SynXis Central Reservations, Paychex payroll, GuestWare, GoConcierge Show less

Boston, Ma

• Forbes 5-star rated property, world-class 148 guestrooms and separate residences home to some of Boston's biggest people and influences. Strong client following and interpersonal relationships with many frequent corporate guests• Provided room escorts to guests, in-room orientation, daily front desk duties, acting gentile with royalties, dignitaries and the like. • Valet service, luggage to curbside, baggage storage and handling, delivering guest packages in a timely and courteous… Show more • Forbes 5-star rated property, world-class 148 guestrooms and separate residences home to some of Boston's biggest people and influences. Strong client following and interpersonal relationships with many frequent corporate guests• Provided room escorts to guests, in-room orientation, daily front desk duties, acting gentile with royalties, dignitaries and the like. • Valet service, luggage to curbside, baggage storage and handling, delivering guest packages in a timely and courteous manner. • Assisted in winning the hotel's coveted Forbes fifth star (making it one of two hotels in all of New England with a coveted Forbes Five-Stars, the other being Four Seasons Boston Common).• Only New England hotel with a Forbes Five-Star hotel award, Forbes Five-Star Spa, and AAA Five Diamond award.• Systems used: Spring & Miller PMS, SynXis Central Reservations, Microsoft Office Show less