Bryce Belanger Email & Phone Number

Reno, Nevada, United States

• Innovated and oversaw remote work guidelines and created/distributed telework procedural guides to ensure 24/7 mission capability, enabling the completion of 9.6K customer tickets for 300 full-time personnel.• Developed a Key Performance Indicator dashboard to improve state-wide senior leadership decision making.• Developed and trained an exceptional in-house Service Desk and Desktop Support services team, building collaboration, partnership, credibility and continuity.• Led transitioning new services, assets, and Windows migration into service operation, ensuring the Service Desk teams’ requirements were clearly defined and delivered, and deadlines were met.Led and balanced multiple base level projects and upgrades, while developing processes and procedures to ensure deadlines were met and communication with stakeholders, base leadership, and end users occurred.• Trained and supported 30 technicians on troubleshooting, installation, and management on AV and video conferencing equipment for 28 base-wide functions.• Drove efficiency by creating internal historical documentation, standard operation procedures and continuity; recognized by an inspection team as a strength during a base inspection.• Developed and streamlined processes for service level technicians to coordinate and communicate to back shop technicians reducing hundreds of man hours monthly.• Bolstered network security by resolving 672 information assurance vulnerability alerts resulting in 42K vulnerabilities on multi-million dollar enclaves.

Reno, Nevada, United States

• Coordinated with multiple agencies, vendors, and contractors with tight deadlines, working around mission critical needs for long-term network infrastructure upgrades, inventory control, printer services contracts and acquisition.• Assisted the Base Host Accountable Property Officer with management and oversight of the Equipment Custodian Office, inventory management, acquisition, and regulatory guidance training for Equipment Custodians.• Developed and streamlined an acquisition and asset work order process that heavily decreased the work order management life cycle lead times.• Led the validation of 19 base equipment inventories, while creating a long-term 5 year/$1million lifecycle management plan, ensuring future IT capabilities within DOD compliance.

Reno, Nevada, United States

• Developed a leadership tool that indicates where executive manager involvement is needed to correct systematic, programmatic, or procedural weaknesses and to ensure resources are used effectively and efficiently.• Maintained a self-sustaining inspection culture that promotes continuous improvement and efficiency.• Created and managed a sustainable inspection and exercise program institution for long-term wing efficiency and viability.• Embraced continuous process improvement methods and engaged all resources, including the creation of macros, scripts and dashboards to automate and rapidly address organization-wide problems or reoccurring tasks, reducing hundreds of man-hours annually.

• Served as the focal point for Management Information System (MIS) requirements and enhancements.• Collected, monitored, audited, evaluated, and analyzed MIS data. Periodically audited source data for accuracy, timeliness, and compliance with directives.• Collected and maintained data for use in analysis reports, studies, and problem identification.• Used statistical techniques, interpreted findings from data, identified trends and significant deviations, and recommended corrective action.• Prepared visual media and written reports for analysis studies and reports including graphical representation and presented recommendations and briefings to senior managers.