Bryce Belanger Email & Phone Number

Reno, Nevada, United States

• Innovated and oversaw remote work guidelines and created/distributed telework procedural guides to ensure 24/7 mission capability, enabling the completion of 9.6K customer tickets for 300 full-time personnel.
• Developed a Key Performance Indicator dashboard to improve state-wide senior leadership decision making.
• Developed and trained an exceptional in-house Service Desk and Desktop Support services team, building collaboration, partnership, credibility and continuity.
• Led transitioning new services, assets, and Windows migration into service operation, ensuring the Service Desk teams’ requirements were clearly defined and delivered, and deadlines were met.Led and balanced multiple.
• Trained and supported 30 technicians on troubleshooting, installation, and management on AV and video conferencing equipment for 28 base-wide functions.
• Drove efficiency by creating internal historical documentation, standard operation procedures and continuity; recognized by an inspection team as a strength during a base inspection.

Reno, Nevada, United States

• Coordinated with multiple agencies, vendors, and contractors with tight deadlines, working around mission critical needs for long-term network infrastructure upgrades, inventory control, printer services contracts and.
• Assisted the Base Host Accountable Property Officer with management and oversight of the Equipment Custodian Office, inventory management, acquisition, and regulatory guidance training for Equipment Custodians.
• Developed and streamlined an acquisition and asset work order process that heavily decreased the work order management life cycle lead times.
• Led the validation of 19 base equipment inventories, while creating a long-term 5 year/$1million lifecycle management plan, ensuring future IT capabilities within DOD compliance.

Reno, Nevada, United States

• Developed a leadership tool that indicates where executive manager involvement is needed to correct systematic, programmatic, or procedural weaknesses and to ensure resources are used effectively and efficiently.
• Maintained a self-sustaining inspection culture that promotes continuous improvement and efficiency.
• Created and managed a sustainable inspection and exercise program institution for long-term wing efficiency and viability.
• Embraced continuous process improvement methods and engaged all resources, including the creation of macros, scripts and dashboards to automate and rapidly address organization-wide problems or reoccurring tasks.

• Served as the focal point for Management Information System (MIS) requirements and enhancements.
• Collected, monitored, audited, evaluated, and analyzed MIS data. Periodically audited source data for accuracy, timeliness, and compliance with directives.
• Collected and maintained data for use in analysis reports, studies, and problem identification.
• Used statistical techniques, interpreted findings from data, identified trends and significant deviations, and recommended corrective action.
• Prepared visual media and written reports for analysis studies and reports including graphical representation and presented recommendations and briefings to senior managers.