Responsible for implementation, monitoring, and maintenance of multiple SaaS applications.Technical escalation point for management of ticketing system. Liaison for third-party vendors for troubleshooting and problem resolution.Develop and facilitate end-user SaaS training.Collaborate and manage end-user experience improvements with IT service desk and internal IT division.Facilitate policy and security changes within compliant implementation methodologies.

Responsible for monitoring critical security spaces with mitigation of high-severity incident response.Compiled open-source intelligence to ensure minimal interruption to business operations.Pioneered new Slack workspace for corporate security.

Operate enterprise-level surveillance for life-safety investigations.Compile and analyze critical data to conduct life-safety investigations and report on time-sensitive violations to appropriate stakeholders according to SLAs.