Bryce Freeman Email & Phone Number

Dallas-Fort Worth Metroplex

Dallas-Fort Worth Metroplex

Acted as Subject Matter Expert for major dealer service/originations projects, including Digital Sales Platform and Acura Digital RetailingDesigned and executed user acceptance test casesDeveloped direct report’s ability to create test cases and lead test cycleDocumented and monitored defects and requirementsCollaborated with peers and managers to.

Managed a team of 7 credit buyers who handled over 100,000 credit applications from 170 Honda and Acura dealerships every yearExceeded penetration, risks, and service level targets, contributing to industry leading NADA survey scores - team ranked #1 in percent of increase in new and certified contract penetration and volumeDeveloped and implemented plan.

Charlotte, North Carolina, United States

Achieved the highest YOY increase in Vehicle Service Contract penetrationSurpassed district iContracting goalsImproved district results in Consumer Finance, HondaCare, and Driving Excellence, despite historical challengesPersuaded dealer audience by tailoring approach to VSC and iContracting and overcoming objectionsUtilized knowledge of the Dealer.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Managed team and process for funding over 100,000 contracts per yearExceeded funding productivity standard, maintaining a 24-hour Service Level AgreementCoached and mentored discounters, including one who became a team lead and credit buyerEstablished best practices and improved communication with funders and dealersServed as facilitator for NH Circle.

Charlotte, North Carolina, United States

Delivered industry leading NADA survey scoresIncreased district leasing penetration through targeted lease training sessionsDemonstrated excellent presenting skills to internal and external customers, including dealer GM/DP’s, dealer sales teams, and regional managementReceived positive feedback from dealer customers for establishing and maintaineing.

Charlotte, North Carolina, United States

Received praise from dealer partners regarding ability to understand different points of view Demonstrated excellent listening skills by using new information to quickly grasp complexities and leveraging the experience and opinions of others to develop new ideasTransformed associate feedback into team-building and morale-boosting initiativesInitiated.

Charlotte, North Carolina, United States

Created a dealer segmentation tool, utilizing input from managers and sales team.Developed and maintained a YTD associate KPI report Received praise from leadership team for creativity as a member of the Spirit Committee Exhibited a strong work ethic and a thorough approach, as well as a commitment to continuous improvement and best practices Demonstrated.

Charlotte, North Carolina, United States

Achieved 3rd place in customer service performance metrics in 2012, up from last placeLed the CSI committee and implemented strategies to boost customer satisfaction, such as "Positively Outrageous Service" and recognition contestsFostered a culture of customer service excellence Bridged the gap between departmental strategy and daily operations through.

Charlotte, North Carolina, United States

Supervised early, mid, late and recovery collection teamsAchieved top performance ratings and awards for early collection teamEstablished specialized repossession team Demonstrated excellent project management and delegation skillsResolved customer issues with professionalism and empathy

Dallas-Fort Worth Metroplex

Exceeded recovery target by $2M and boosted associate productivity by 15% in 2008Broke company record for charge-off recoveries in January 2008Recovered $76.5M in charged off debt in 2009, 3.8% increase YoYOvercame staffing and budget challenges and collected 109% of objective in 2010Established Vendor Relations Department to outsource location services.

Dallas-Fort Worth Metroplex

Department exceeded collection targets by recovered 98% of all EOT billings.Assisted in re-writing EOT Policy and Procedures and submitted to corporate compliance office for full implementation. Completed of best practices/methods for NRC Support team – centralized several functions and created new processes and tracking tools.Led Cross Training committee.

Dallas-Fort Worth Metroplex

Managed EOT balloon/LPP accounts, receiving praise for excellence in service and proactiveness in providing suggestions for improvements.Exceeded department goals. Selected as member of the NRC Mission Statement teamTracked associate phone call and credit card collection metrics and provided direction and support to low performing associatesProvided.

Bachelor Of Arts (B.A.), Sociology

Education record