• Collaborated in a team to design and implement an end-to-end AI chatbot creation framework, REST API, and web interface using C#, .NET, React.js, and TypeScript for business users which utilized NLP LLMs, vectorization, and embeddings to provide internal knowledge.• Engaged in frontend web development, quality assurance, software testing and troubleshooting, AWS server deployment, CI/CD Azure pipeline processes, and backend API development.• Collaborated with cross-functional teams to secure and enhance systems by integrating with SSO and internal APIs.

• Provided advanced hardware and software diagnostics for hundreds of internal and third-party applications as part of a high-level customer service-focused technical support team.• Managed objects in Active Directory and Azure Active Directory. Maintained internal DNS records.• Managed computer imaging and reduced computer imaging times by 67% locally and 90% internationally.• Led initial support for Linux and MacOS machines in the environment, reducing current security risk and providing support for over 10% of employees.• Created an automated IT inventory management and request system, which gave management insights into equipment purchasing and spending. Created a PowerBI report for the CIO to easily view spending by various categories.• Significantly reduced SLA times by providing prompt and effective support, creating valuable internal documentation, and using PowerShell scripts and Power Platform to automate equipment, imaging, and support systems.