Bryce Tyrrell Email & Phone Number

Wooster, OH, US

Data onboarding, analysis, and support

Segmint, Inc. | An Alkami Company

• Alkami Technology acquired Segmint in April 2022
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings, and recommending changes.
• Developed process to improve business functions including client requests, service level agreements, and project prioritizations.
• Evaluated client data for successful integration into analytic platform.
• Guided technical initiatives and established business rules and logic for successful product outcomes.

Cleveland/Akron, Ohio Area

• Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
• Developed implementation methodologies to rein in project risk while meeting key milestones.
• Drove team success through shared vision and recognition of quality performance.

Canton, Ohio Area

• Executed the coordination and managing of product installations and managed all steps from order visibility to on-time delivery to installation to order closure. Also tasked as the main customer interface, coordinating.
• Owned all orders assigned from start to finish.
• Reviewed all new orders assigned for customer contact information, scope of work and installation allowances.
• Worked closely as the primary customer contact to obtain good customer completion dates and determine accurate projected start dates.
• Maintained Electronic Installation Folders for all assigned orders.
• Managed changes to projected start dates and project scope, which included accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources were scheduled.

Uniontown, Ohio

• Accountable for the direct customer service relationships of clients to ensure a high level of customer satisfaction, retention and contract pull-through. Also tasked with financial revenue growth including billed work.
• Assured customer satisfaction levels for service delivery, systems, and installation were met or exceeded throughout assigned territory
• Maintained direct relationships with customers by providing support, information and guidance
• Participated with Sales, Systems, Service and Support associates at various levels to develop account strategies and action plans that contributed to the overall success of Diebold
• Evaluated customers and territory for revenue opportunities
• Consulted and sold additional service value-adds

• Provided quality technical service to customers on multiple products inside and out of the Diebold product line. Majority of work was performed in banking branch settings. Other duties:
• Troubleshot, reported and performed all necessary service with some direction
• Accurately reported service data
• Participated as a member of Technician Team
• Completed preventative maintenance inspections
• Implemented all field change orders

Master Of Business Administration - Mba, Information Technology

Bachelor Of Science (Bs), Business - Information Technology Management

Education record