- Vital Care Premier Escalations and Petco Pet Insurance Team, managing complex customer issues across grooming, veterinary services, billing and online account management.
- Handled escalated customer concerns via phone and email, providing tailored solutions and maintaining positive client relationships. 
- Utilized Salesforce CRM to track and manage customer interactions, optimizing account management and ensuring efficient resolution of issues.
- Implemented process improvements to enhance service delivery and increase customer retention rates.
- Trained and mentored team members, fostering a collaborative environment and driving performance to achieve key metrics.

- Delivered exceptional customer experiences by crafting personalized beverages and ensuring a welcoming atmosphere.- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.- Collaborated with team members to streamline operations and enhance customer satisfaction.- Trained new baristas on recipes, operational guidelines, and customer service best practices, contributing to team efficiency and service excellence.

Amazon Delivery Station Associate, part of the last stop before delivering packages and items to customers in a convenient and timely fashion. Our fast-paced, physical roles receive trucks full of orders, then prepare them for delivery. Loading conveyor belts, and transport and stage deliveries to be picked up by drivers. Associates are required lift and move items that can range all the way to 50 pounds in size, work on our feet for 2 hours at a time and be able to use the My-Devise and ring scanners to complete tasks. Together as shift around 30k-35k packages are processed and organized within 4 hours.

- Provided outstanding customer service at checkout, assisting guests with purchases and promoting sales through weekly ads and loyalty programs.- Maintained a clean and organized front-end area, ensuring a smooth and efficient checkout process.- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.- Utilized time management skills to handle peak hours effectively, balancing multiple tasks while maintaining attention to detail.

Creating and cultivating social media post about the School of Music and Dance. Posting information, pictures, and videos about new and upcoming events, deadlines and articles from around San Diego regarding the arts specifically geared towards music.