Bryce Young Email & Phone Number

Sr. Leader in a team of 9 HR professionals, supporting a fulfillment center of 900 non-exempt employees and 35 exempt leaders.- Established 6 affinity group chapters and increased inclusion scores by 8% from inclusive action plans and engagement activities.- Improved HR satisfaction scores by 11% through low performer action plans and reinforcement of.

• HR Business Partner for delivery stations in Northern Virginia, supporting 300-800 non-exempt associates in daily operations, employee relations, rewards management, talent development, and performance execution; in.
• Career coach, designing effective progression strategy for Operations Management.
• Employee Relations Lead, facilitating site and sub regional investigations, mitigating legal riskthrough engagement mechanisms.
• Labor planning specialist, forecasting attendance and attrition trends to help site properly stafffuture roles.
• People metric SME, designing programs to improve employee adherence, general safety, and overall satisfaction.o Efforts having impact of being ranked #2 out of 495 delivery stations in the United States processing.
• Proxy for Sub Regional Manager, guiding team of 13 HRBPs to metric improvement and SLA compliance.

• HR Business Partner for Director of Pharmacy and Retail, supporting nearly 1,300 stakeholders in Utah and Northern Nevada with learning management, talent management, rewards strategies, performance management, DEI.
• Learning Partner, constructing, facilitating, and tracking virtual trainings for enterprise.
• Analytics partner, providing trend analysis, insights, and recommendations for greater operationseffectiveness.
• Lead of performance management, implementing talent development design and best practices inArea.
• Talent Manager, organizing and executing staffing for 160+ job requisitions.
• Workforce Manager for Regional HR Generalist Team, partnering with Regional Human ResourcesManager to ensure project completion.

• Achieved aggressive business goals through strategically deploying innovative, agile solutions for organizational development. o Reduced time to onboard by 78% on average for each department through project management.
• Cultivated an inclusive workplace, having developed affinity groups and coordinated first affirmative action plan. o Consulted with CEO to establish vision and mission clarity, successfully aligning organization toward.
• Leveraged people analytics program, bringing to light turnover trends to improve retention efforts.
• Built collaborative training paths for onboarding process across business, increasing training and development efficiency.
• Accelerated recruiting velocity by 47%
• Saved recruiting costs in org by 80%.

Lindon, Utah

• Inspired, trained, onboarded, and lead workforce for various Support Teams and their Team Leads. Gamification greatly utilized for cultural quality and team motivation.
• Increased CSAT from a 65% Satisfied Survey Response to 92% in 4 months through strategic game creation to incentivize workforce and align talent toward business strategy. *Never lost in a team competition.
• Improved AHT from 10+ minutes down to 2.5 minutes with expedited hiring strategy, in addition to foundational training construction for first time.
• Innovated roles on teams for more effective delegation of tasks, improving initial response SLA from one week to within 24 hours.o Team Lead of Customer Service, July ’17 – October ‘17 Led group of 10 customer service.

• Champion of customer success who audited and corrected billing disputes; provided product education, performed account subscription renewals and upgrades; de-escalated irate inquiries, and built rapport in the process.
• Assisted 20-30 customers per day, investigating billing inquiries and correcting errors of service platforms while maintaining SLAs.
• Over 34 certificates of appreciation from customers, having been an empathetic ear without neglecting objective efforts to resolve service concerns.

• Guardian steward who provided one-on-one intensive support for adult client with mental disabilities.
• Maintained records of drug administration and health, ensuring that client was active and developing well.

Updated inventory system of outgoing products and provided support services for heavy package delivery to customers, supporting sales floor initiatives for productive and organized services.

Cranberry Township, Pennsylvania, United States

Replenished sales floor and provided store assistance to customers regarding products and services, improving customer experience with each interaction.

Maintained income statement, processed payroll calculations, and reported purchase receipts in excel spreadsheets for the business, keeping the business organized and operating with accuracy.

Master Of Science - Ms, Human Capital Management

Bachelor Of Science - Bs, Marriage And Family Studies

Certificate, Advanced Marriage And Family Functioning