Bryce Miller Email & Phone Number

Atlantic Beach, Fl, Us

• I am responsible for building enrollment sites across five platforms to support more than 130 cases sold across the United States, generating more than $5 million of premium. • Organize and conduct system demonstrations and trainings to HR members, broker partners and internal sales teams. This is critical to understanding the immediate and future needs of decision makers and providing direction for selecting the best platform.• Organize and conduct software trainings for clients, broker partners and colleagues.

Jacksonville, Florida Area

• Managed quality control measures across all areas of reinsurance including; trust release payments, system of record changes, legal documents and monthly audits. • Prepared and provided reports for financial audit controls.• Analyzed and reported reinsurance company production to identify profitability to be used for strategic planning.

Jacksonville, Florida Area

• Strategize, implement, and maintain program initiatives that adhere to organizational objectives• Managed billing implementation for regional accounts by scheduling and leading administration and training calls with new accounts to ensure customer needs were met.• Support customers, broker partners and sales staff through organized training, troubleshooting calls and general support needs for Allstate Benefits' online billing platform EasyBill Online.• Partnered with account management team to identify, communicate, escalate and resolve issues or areas of opportunity in a timely manner.• Determined customer billing needs, advise and provide support. Obtained feedback on additional opportunities for administrative improvement to improve net promoter score.

Jacksonville, Florida Area

• Led the development and implementation of a new Billing Outreach team.• Lead change management throughout the organization by working closely with leaders to quickly grasp needs and goals while coordinating and working with front line employees to earn buy-in and implement changes. • Develop program assessment protocols for evaluation and improvement while maintaining organizational standards of satisfaction, quality, and performance.• Developed and maintained the department SharePoint site which served as the focal point of documentation storage, interdepartmental training calendars, recognition and Think Tank proposal forms.• Analyze the effectiveness of implemented changes and consult on next steps to enhance improvements.• Outside of my standard responsibilities, I was responsible for recruiting and hiring for "Accelerated Development Program." Working closely with HR and C-level leadership consistently.

Jacksonville, Florida Area

• Built cases on the Allstate Benefits license of Benefits Selection and was responsible for more than 50 million dollars in premium production. • Developed user satisfaction surveys, job aids and user guides for the proprietary platform EnrollMyWay. Focused on helping the business collect vital user feedback to improve the platform. • Presented multiple training's for users of both Benefit Selection and EnrollMyWay. Training topics covered a variety of areas and environments; teleconference, one on one in person, classroom &conference. Estimated 25% reduction in troubleshooting errors from training.• Outside of my standard responsibilities, I was responsible for recruiting and hiring for "Accelerated Development Program." Working closely with HR and C-level leadership consistently.

Jacksonville, Florida Area

• Team project manager; completing eight projects including; constructing product manuals for Subaru and Harley Davidson.• Developed library of procedure manuals for producers, agents and third party administrators. • Completed Twenty Five (25) Department of Insurance filings for new and current products to maintain compliance standards.• Outside of my standard responsibilities, I was responsible for recruiting and hiring for "Accelerated Development Program." Working closely with HR and C-level leadership consistently.

Arlington, Virginia

• Assisted the Principal for Technical Innovation and Excellence in a range of projects associated with federal emergency preparedness and response readiness.• Worked with vendors to prepare for an office move and website developers for a website re-branding project.• Researched federal government contract opportunities and subsequently drafted and edited requests for proposal and requests for information under the guidance of the company president. • Conceptualized and created training material for incoming employees and partners unfamiliar with government contracting. • Assisted HR Director in phases of recruiting to include preliminary resume screening and scheduling interviews.

Education record

Activities and Societies: Lambda Chi Alpha

Education record

Activities and Societies: Football