Bryce Porter Email & Phone Number

Los Angeles, California, United States

Served as the first point of contact for the Tradesy buyer and seller community, helping them navigate complex issues and solve problems in a timely and friendly manner, using Zendesk as primary support platform and communicating via phone, email, and chat.Maintained highly positive customer satisfaction scores of 4.85 of 5 or better, as well as receiving consistent positive feedback in bi- monthly meetings with managers and semi annual performance reviews.Assisted with Reputation Management team, working with escalated users whose issues and feedback required more attention, providing empathetic and compassionate customer service with each interaction.Reported any technical bugs to the Product Team, making sure the issue was reported in detail and assisting to troubleshoot the issue as needed, while always following up with the user with a clear resolution in a timely manner.Account Management - worked directly with Account Managers to ensure issues (including complex problems that often required extensive research and follow up) were resolved to user's satisfaction.Worked closely with the Marketing Department to provide Quality Assurance feedback on upcoming promotions, ensuring that promotion codes worked as intended and looking over the Tradesy homepage, making sure it was free of errors before going live.

San Francisco Bay Area

Directly assisted the Reservations Director and Sales Team with managing tasks, taking extensive notes, and following up on projects and deadlines.Created meaningful relationships with VIP guests through genuine and consistent customer service, always maintaining a professional manner.Maintained a meticulous attention to detail to all forms of communication, including generating reports, e-mail correspondence, and cross- departmental collaboration.

San Francisco Bay Area

Expert understanding of all property management programs such as Opera, Triton, and Micros in addition to Microsoft Office and Google Suite.Provided exceptional written and verbal cross-departmental communication between colleagues as well as guests.Improved ServiceNow department Forbes Score from 75% to 92% in 1 year, resulting in the Hotel becoming a Forbes 4-star hotel after being 3-stars for several years.

San Francisco Bay Area

Roseville, California, United States