Brynn Tan Email & Phone Number

Singapore

Singapore, Singapore

Singapore

18 Robinson Road

Singapore

Central Singapore

Central Singapore

Job Responsibilities• Handling escalated enquiries and provide solutions to local valued clients and intermediaries.• Ensuring prompt and accurate amendment of all product types and requests• Work closely with Heads of Departments to implement business system enhancements and service improvements through streamlining work flow.• Provide immediate advice to out-sourced processing team from Genpact, Foshan in China.• Involvement in system UAT (User Acceptance Testing) and other ad-hoc projects assigned.• Coaching of new/junior staff for all process related issues with SOP guideline as and when required.• To contribute ideas regularly to improve efficiency of processes for both Singapore and Foshan team members.• Ensuring that the turnaround time for policy servicing process is met, for example reinstatement, surrender and change request.• Provide test plans, test results and user specs for all type of project, UAT and ystem enhancements.Achievement:• Spearhead the enhancement project on customer notices to benchmark against regional standards from Hong Kong.• UAT for WFI (Workflow Imaging System) that was successfully implemented.

Central Singapore

Job Responsibilities • Handle customers’ inquiries, provide product advices and process transactions through walk-ins by delivering excellent customer service.• Handle different nature of enquiries ranging from Surrenders, Policy Changes to Nomination as well as feedbacks/complaints from walk-in customers.• Initiate outbound calls for customer retention activities. • Assist in providing product advice and policy servicing via counter.• Responsible for policy conservation via counter or outbound calls as part of the Retention Team (Outbound calls include Lapsed Cases, Premium Holiday Cases and Policies under Grace Period). • Deliver excellent customer service experience by providing accurate, relevant and timely information on AXA Life’s products and services, resolving customers’ queries and problems effectively and efficiently.• Handling all transactions ranging from Surrenders, Policy Changes to Nomination as well as 1st level complaints from walk-in customers. • Support the Team Leader of Customer Service in implementing Initiatives to delight customers (e.g. Gifts to Walk-In Customers on festive seasons)• Providing support by liaising and coordination between different departments to resolve 2nd level enquiries from customers. • Provide innovative suggestions regularly to improve customer service experience, e.g. simplify application forms, suggest ways to improve outbound calls' contact rate, etc.

Singapore

Responsibilities:• Handled enquires on insurance products.• Provided solutions that exceeded customer’s expectations.• Worked on rotating shifts to deliver one-service to policyholder.

Singapore

• Administered group employee insurance benefits, mainly in-charge of Merrill Lynch’s account.• Sustained good working relationship with the clients and assisted in strategic operations.• Policy servicing with regards to policy billings, enquiries, underwriting and claims issues:1. Claims Servicing: Advising employee, notifying staff, following up of status till final settlement and filing2. Administrative Duties: Updating systems, checking of policies for premium & coverage, issuing of documents, filing.3. Account Servicing: Attending to Merrill Lynch employee’s enquiries via phone or email.

Singapore

Job Descriptions:1. Issue policy endorsements/contracts.2. Respond to email sent by intermediaries/policyholders.3. Issue insurance coverage letters to insured members.4. Process requests from VIP clients.

Kuala Lumpur, Malaysia

Job Descriptions:• Handled walk-in enquiries and incoming premium collections whilst ensuring One-Stop excellent customer service is provided at all times;• Responsible in monitoring daily direct debit payment to ensure that they all are performed in accordance with Company guidelines and service standards, i.e. Financial Exchange Process (FPX), Alliance Bank Standing Instruction files and Credit Card Direct Debit;• Liaised with merchant banks on credit card chargeback fulfillment request; Achievement:• Financial Exchange Process (FPX) system enhanced and running smoothly for preliminary implementation.• Put in charge of new project which involves the dissemination of policy status updates to agents via Short Message Service (SMS)

Wsq Higher Certificate: Sgus Programme For Therapy Support Assistant

Bachelor (Hons.) Of Communication, Mass Communication/Media Studies, Passed (2.8/4.0)