Brynn Tan Email & Phone Number

Singapore, Singapore

Singapore

18 Robinson Road

Singapore

Central Singapore

Central Singapore

• Job Responsibilities
• Handling escalated enquiries and provide solutions to local valued clients and intermediaries.
• Ensuring prompt and accurate amendment of all product types and requests
• Work closely with Heads of Departments to implement business system enhancements and service improvements through streamlining work flow.
• Provide immediate advice to out-sourced processing team from Genpact, Foshan in China.
• Involvement in system UAT (User Acceptance Testing) and other ad-hoc projects assigned.

Central Singapore

• Job Responsibilities
• Handle customers’ inquiries, provide product advices and process transactions through walk-ins by delivering excellent customer service.
• Handle different nature of enquiries ranging from Surrenders, Policy Changes to Nomination as well as feedbacks/complaints from walk-in customers.
• Initiate outbound calls for customer retention activities.
• Assist in providing product advice and policy servicing via counter.
• Responsible for policy conservation via counter or outbound calls as part of the Retention Team (Outbound calls include Lapsed Cases, Premium Holiday Cases and Policies under Grace Period).

Singapore

• Responsibilities:
• Handled enquires on insurance products.
• Provided solutions that exceeded customer’s expectations.
• Worked on rotating shifts to deliver one-service to policyholder.

Singapore

• Administered group employee insurance benefits, mainly in-charge of Merrill Lynch’s account.
• Sustained good working relationship with the clients and assisted in strategic operations.
• Policy servicing with regards to policy billings, enquiries, underwriting and claims issues:1. Claims Servicing: Advising employee, notifying staff, following up of status till final settlement and filing2..

Singapore

Job Descriptions:1. Issue policy endorsements/contracts.2. Respond to email sent by intermediaries/policyholders.3. Issue insurance coverage letters to insured members.4. Process requests from VIP clients.

Kuala Lumpur, Malaysia

• Job Descriptions:
• Handled walk-in enquiries and incoming premium collections whilst ensuring One-Stop excellent customer service is provided at all times;
• Responsible in monitoring daily direct debit payment to ensure that they all are performed in accordance with Company guidelines and service standards, i.e. Financial Exchange Process (FPX), Alliance Bank Standing.
• Liaised with merchant banks on credit card chargeback fulfillment request; Achievement:
• Financial Exchange Process (FPX) system enhanced and running smoothly for preliminary implementation.
• Put in charge of new project which involves the dissemination of policy status updates to agents via Short Message Service (SMS)

Wsq Higher Certificate: Sgus Programme For Therapy Support Assistant

Bachelor (Hons.) Of Communication, Mass Communication/Media Studies, Passed (2.8/4.0)