Brennan Simonds Email & Phone Number

New York, United States

• Maintained payroll tax reporting and filing software by accurately inputting customer and tax data, ensuring up-to-date information, and flagging and resolving any discrepancies.• Resolved customer inquiries related to payroll taxes by liaising with state agencies, amending filings, and providing thorough and accurate information.• Processing of monthly and quarterly withholding and state unemployment tax filings for approximately 140,000 employees across multiple clients and PEO reporting jurisdictions. • Ensure timely and accurate payroll tax payments in compliance with assessed liabilities.• Scheduled and remitted accurate payroll tax payments, ensuring compliance with deadlines and preventing delinquencies.• Managed payroll tax-related correspondence by collaborating with relevant agencies to identify and resolve discrepancies.• Represented Justworks in interactions with government agencies, advocating for customers and resolving payroll tax issues.• Contributed to the development of internal resources such as help articles and training materials to support the Payroll Tax team.• Managed training of new hires ensuring that tax and operational metrics were met or exceeded.

Tempe, Arizona, United States

• Proactively identified and mitigated employer risks through assertive problem-solving.• Managed comprehensive payroll reports, updated new hire information, handled onboarding, employee changes, and terminations, and resolved discrepancies.• Expertly processed multi-company, and multi-state payrolls, including Union and Non-Union payrolls.• Collaborated with 30-40 clients daily to address payroll and payroll-related activities.• Supported various payroll functions such as fringe benefits, deductions, tax amendments, tax filing, garnishments, and regular payroll reporting and auditing.• Executed end-to-end payroll processing, from time entry to net check and benefit distributions.• Led the merger and account implementation projects for 2,500 accounts, utilizing project management techniques to ensure efficient execution, process optimization, and alignment with key business objectives.

Tempe, Arizona, United States

Insurance Claims Specialist (In Office)• Supported claim specialists by updating and maintaining accurate claim information.• Conducted outreach to external organizations to gather relevant information for claim files.• Organized insurance claim materials to streamline processing.• Performed administrative duties for claim handlers and auto-claim adjusters.Senior Customer Service Representative (In Office)• Handled daily inbound calls, addressing customer inquiries regarding billing, claims, and other policy-related questions.• Provided accurate and helpful information to customers regarding their policies, coverages, and next steps.• Adhered to strict performance metrics set for the role.• Assisted customers in understanding their insurance policies and resolving issues efficiently.

Assisted medical providers in rooming and treating patients. Worked one on one with patients and left detailed notes on records. Followed HIPPA and OSHA regulations. Remained empathetic to patient needs and situations and providing the best customer service possible. Left due to lack of growth opportunity.