Brian Sullivan Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Chicago, Illinois, United States

➤ Collaborate with cross-functional teams both internally and externally to drive new business initiatives and deliver long- term value-added product and project propositions for customers.➤ Analyze and document processes, identifying areas of improvement to increase efficiency and productivity.➤ Proactively identify and resolve system errors, responding to suggestions and problems reported by users and monitoring system performance.➤ Serve as the primary point of contact for customers, providing technical support via telephone, written correspondence, and face-to-face meetings, and consulting on application support, data issues, access issues, and training questions.➤ Perform data analysis, identifying and reporting data quality issues to appropriate parties for examination and feedback.➤ Monitor project deliverables and progress, communicating regularly with Sales, Marketing, Product, IT, external partners, and service providers to ensure timely completion and successful outcomes.

Chicago

➤ Overseeing implementation of new service lines for existing clients, monitoring progress of ongoing projects, and providing clients timely updates on status.➤ Working on large market accounts for clients who have annual revenues in excess of $1M by building and executing benefit enrollment windows for groups of over 40,000 employees.➤ Helping the company meet and exceed client expectations by supporting consumers on best-in-class HR software and services focused on SaaS technologies.➤ Selling state-of-the-art cloud-based technology or outsourcing solutions that streamline benefits, HR, and payroll administration for employers and public or private exchanges nationwide.➤ Preparing and conducting technical/product presentations, demonstrations, and trainings such as open enrollment demos for new/changing plans, site text, and release functionality changes.➤ Providing resolution of client issues by responding to questions and concerns about the use of SaaS products and leveraging research to find resolutions.➤ Driving continuous process improvements and efficiencies by maintaining a thorough understanding of all internal systems while developing and implementing fulfillment procedures.➤ Managing workflows in the setup or maintenance of carrier and payroll feeds, assisting in sales and marketing activities, and providing open communication to customers in a pleasant, professional manner with a can-do attitude.

Chicago, Il

➤ Managed employee benefits, built benefit plans and enrollment windows, identified root causes of any global benefit issues, and implemented short- or long-term solutions.➤ Investigated and resolved specific participant issues from the company Call Center, tracked cases via SalesForce, and conducted onsite testing or training with clients or coworkers.➤ Served as the primary point of contact to direct clients, internal team members, and partners by helping implement and maintain client web sites while providing technical guidance.➤ Updated sites as requirements changed each year or as often as needed for benefit class matrix, requirements document, rates, permissions, field options, site text, and any open items on questions log.

Chicago, Il

➤ Performed regular audits of client benefits systems, filled gaps in automated processing, and imported data into company systems as needed.➤ Processed dependent verification, reviewed documentation to determine acceptability per client standards, completed fulfillment, and mailed documents pertaining to employee benefits.➤ Tested client sites for quality assurance and functionality, conducted regression testing to discover software enhancements or needs, and monitored the resolution of issues.➤ Triaged client tickets or questions within 24 hours and maintaining ownership from initial customer contact to call resolution including supporting escalations and providing customer updates.➤ Audited system data from various sources, produced reports providing summary and details surrounding the audits, and prepared employee or employer communication documents.

Chicago, Il

➤ Oversaw all functions of payroll processing by supervising the organization's payroll functions to ensure pay is processed on time, accurately, and in compliance with state and federal regulations.➤ Implemented, maintained, reviewed and processed payroll to ensure timely, accurate processing of payroll transactions including salaries, benefits, garnishments, taxes, and other deductions.➤ Ensured accurate and timely processing of payroll updates including new hires, terminations, and changes to pay rates.➤ Prepared and maintained accurate records or reports of payroll transactions while ensuring compliance with federal, state, and local payroll, wage, and hour laws as well as best practices.➤ Identified and recommended updates to payroll processing software, systems, or procedures and facilitated audits by providing records or documentation to auditors.➤ Onboarded new employees into payroll database as well as collected time sheets and calculate field staff hours.

Chicago, Il

➤ Ensured confidentiality of all medical records information and completed forms for release of information, referring to HAS for any requests of questionable nature.➤ Prepared and typed reports or correspondence as requested by supervisors, answered telephones, relayed messages, and transferred calls as appropriate.➤ Ensured all medical records filing is up to date and performed clerical or technical duties including pulling and filing medical records daily as needed.➤ Filed loose documentation generated from inside and outside the institution such as laboratory reports, radiology results, completed consultant reports, or medication administration records.

Chicago, Il

➤ Develop lesson plans, leading small group discussions and implement a new computer-based writing program, ThinkCERCA➤ Assist classroom teacher in a junior high writing classOnboard new employees into payroll database.