- Salesforce Administrator for Grants Management application and Community Cloud external portal- Led Salesforce implementation, working across teams (scrum team, business team, additional technology teams, and external vendors)- Understand and document business problems and requirements, find opportunities and offer solutions to stakeholders for process and/or technology enhancements- Contribute to the ongoing development, collection and maintenance of success metrics across the Rocket Community Fund and the Rock Family of Companies- Establish informative, actionable and repeatable reporting dashboards that condense complex data into clear, relevant analyses and projections- Design and maintain standardized processes for data collection, cleaning, storage and reporting

- Led implementation team for team member volunteer & giving platform reaching 20,000+ end users, including managing timelines, user experience testing, ensuring historical data integrity and creating ongoing training opportunities for team members - Gathered, analyzed and distributed team member volunteer and giving engagement data

- Analyzed, reported on, and improved all aspects of the organization’s financial health- Implemented a multi-year plan to reduce endowment dependency and improve fiscal solvency- Forecasted income and expenses over the short and long term timelines- Prepared financial and operational documentation for the annual IRS audit- Created and presented financial and operational reports to the Board of Trustees- Supervised all Box Office, ticketing, and front-of-house operations for a nine-concert season- Managed interns and volunteers in office administration and front-of-house operations- Supported gift processing for biannual gala and auction

- Redesigned data processes to ensure accuracy throughout the grantmaking lifecycle- Modernized processes in finance, online communications and grants management

- Collected and cleaned current and prospective student data in a Microsoft Access database

- Oversaw front desk registration and recorded patient data in EPIC medical database