Management Consultant
North America, Europe, Asia
Associate Managing Consultant & Project Manager, Mastercard Advisors (2021-2022)Consultant, Mastercard Advisors (2019-2021) Responsibilities: • Managed consulting projects for issuing banks, acquirers and fintech companies in North America, Europe and Asia.• Led client relationships and engagement teams of 2-to-5 consultants delivering projects on topics consisting of strategy, payment performance (authorization, fraud, chargeback), market scan, benchmarking, market entry, value proposition, product development, digital channels, lifecycle management (acquisition, onboarding, early month on book, top of wallet, retention), market research, platform launch support, and process improvement.Select engagements:• Conducted strategy, risk & operations assessment for a leading issuing bank in Canada. Prepared a roadmap with 20+ recommendations to optimize product strategy, operating model and payment channels for their debit card.• Managed process optimization for a leading program and platform manager in USA and improved go-to-market (GTM) timeline of new payment services and card products by 50%.• Prepared 5 GTM strategy assessment reports for a leading financial services & digital payments company in USA.• Supported Mastercard Intelligence Center (MIC) analytics software platform rollout in UK & Ireland, managed onboarding of 20+ issuers, and prepared reports on Covid-19 impact on cashless trends for 5 leading issuers.• Supported digital transformation of a mid-size bank in Belarus by leading the benchmark analysis including 30+ user experience (UX) features. Identified 18 merchants to increase customer loyalty by analyzing domestic spend data.• Supported value proposition (CVP) design and product enhancement process of entrepreneur and travel segment cards for a mid-size bank in Ukraine by leading the global benchmark analysis including 40+ cards and features.