Matt Bures Email & Phone Number

Austin, Tx, Us

Responsible for ensuring the success, ongoing retention, and customer value achievement for a portfolio of Planview customers. Partners with the customer to understand their business challenges and goals to build a journey success plan to enable their desired / expected business outcomes and business objectives. Help the customer achieve Planview solution adoption and ensure ongoing retention and growth.Works cross functionally within Planview to be proactive in bringing solutions that help customers enable their Planview solutions to achieve desired outcomes. Maintain strong partnerships with all Planview team members to foster a collaborative and team-focused approach to customer success. Effectively use internal tools/processes to keep management and internal teams informed of customer status, health and retention forecast.Tool belt includes: Gainsight, Salesforce, Clari, Microsoft 365 Suite (Office, PowerBI, Teams, etc.), Slack, Planview Platform (Portfolios, AgilePlace, AdaptiveWork, ProjectPlace, and IdeaPlace), ChatGPT, Bard, and 15Five

Lawrenceville, New Jersey, Us

Built, configured, tested, and deployed over 40+ Validation Rules, 120+ Workflow Rules, 70+ Custom Actions, and 200+ fields among the various system modules for a better overall UX that is tailored to Billtrust’s business use cases while greatly improving PSO project data integrityThrough implemented solutions, administration, and knowledge of the tool, I helped increase fully licensed user adoption by 177% since 2018 -- 27% average YoY growth since 2017; 53 total fully licensed users in 2017; 147 total users in 2021; 165+ forecast in 2022Heavily involved in stakeholder meetings where requests were scoped, requirements gathered, then built and tested configurations, UAT with key stakeholders, made updates and tested more before release to production. Several integral releases that helped drive improved KPIs and revenues were: • Built and implemented T&M Services Revenue Time Tracking System in Clarizen• Enabled Request (Cases) and Issues (Bugs) modules to track various request types such as feature / process improvements, new user setups, and report / dashboard builds• Capacity Planning feature released to increase visibility into resource management and availability for future project/work assignments• Worked with Sr. PM to create Billtrust Clarizen documentation (available upon request) • Maintained and updated Clarizen / Salesforce Integration workflows and mappings to create greater product and customer data visibility between systems • Built and created multiple profiles to onboard additional teams from other platforms for better project management, increased insight and visibility into revenue and metrics, use of reports and dashboards, and track billable services revenue towards projectsAdditional responsibilities include: providing metric-driven analyses to PMs and executive leadership; mail merges for project executive welcome letters, distribution lists, post go-live surveys via Alchemer, and maintaining the PSO’s Trusty (Intranet) Page

Bellevue, Washington, Us

Nearly 3 years of experience as a highly successful recruiter within the Information Technology industry responsible for full life-cycle recruiting of entry, mid, senior, managerial, and director level positions. At AIM, my responsibilities were the following: • Interview and screen local consultants and contractors • Build strong relationships in the local technology marketplace and lead team in outside events such as local user groups, meetups, etc. • Work with sales team to market consultants to AIM clients • Achieve an in-depth understanding of the local technology consulting/recruiting industry • Update CRM database for candidates and consultants • Build and maintain relationships with AIM consultantsIT Areas of Recruiting Expertise and Focus:• Application Development – Web, Desktop, & Mobile• Business Systems and Strategy• Digital Experience and Mobile • Delivery Leadership • IT Infrastructure and Cloud• Data and Analytics

Ba, Finance

Education record