Brian Christopher White, Mba Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

Collaboratively created customer journey maps for solutions portfolio covering customer health care navigation and financial experiences, used to drive journey improvement conversations with stakeholders. ~ Built relationships with internal stakeholders of business processes and systems powering the journey as we partnered in driving improvements. ~.

Pittsburgh, Pennsylvania, United States

Oversaw financial systems projects portfolio as Office Lead for HealthNow affiliation’s transformation program. ~ Led 10 cross-functional technology projects sponsored by Finance Systems organization to consistently deliver defined project scope on time and within budget. ~ Partnered with PM peers to implement several project delivery process improvements.

Greater Pittsburgh Area

Collaboratively managed the implementation of finance operations functions (revenue estimation, general ledger, cash management, medical claims billing, and financial data mart functions) of three new large partner companies (BCBS ND, BCBS WY, Gateway Health) onto our corporate Enterprise Health Solutions technology platform. ~ Trained users at Highmark’s.

Greater Pittsburgh Area

Managed team of team of 9 direct reports (billing analysts) responsible for the weekly billing/AR client services for 850 self-funded health insurance clients. ~ Mentored, assigned work, evaluated as well as Interviewed/hired/terminated employees, as appropriate. ~ Represented the SFFO team as subject matter expert for business processes and technology.

Pittsburgh, PA

• Collaborated with project teams in development of new group customer insurance products, representing customer reporting and accounts receivable requisites.
• Approved weekly system-generated management reports, reconciliation spreadsheets, and manual billing documentation submitted by billing analysts to ensure compliance with corporate and departmental internal audit.
• Developed billing and accounts receivable policies and procedures and educated the team on how these apply to individual roles.
• Collaborated with teammates to eliminate non-essential procedural redundancies, resulting in significant employee time reduction and virtual departmental cost savings.
• Provided daily technical and strategic support to team of about 15 customer-facing billing analysts.
• Reduced the outstanding aged accounts receivable by 48% over 12 months for an insurance product line.

Pittsburgh, PA

• Acted as immediate supervisor for 30 person customer service team, providing inquiry resolution support and mediating escalated issues
• Acknowledged by management for continuous high quality commendations from customers following resolution of assigned issues.
• Responded to customer inquiries, including both policyholders and employer group contacts, regarding insurance benefits and claims in a customer call center environment.
• Adjusted claims in proprietary OSCAR system in response to urgent inquiries from employer group clients or members.

Greater Pittsburgh Area

• Physician Capacity Planning Project
• Developed comprehensive Excel-based analytic tool that synthesized AHN physician productivity data (supply) based on MGMA benchmarks and compared those to Highmark health plan meta-claims data (demand) to assess.
• As member of three-person team, cooperatively devised and presented PowerPoint slide decks to executive leadership of the resulting analyses and recommendations across seven distinct physician specialties

Master Of Business Administration (Mba), Finance And Marketing, Minor Human Resources

Bachelor’S Degree, Psychology And Theology

Activities and Societies: Student Government Association, Chair of Residence Hall Council, Resident Assistant (RA), Alpha Chi honor.