Benjamin W. Email & Phone Number

Fort Lauderdale, FL, US

Coconut Creek, Florida, United States

Fort Lauderdale, Florida, United States

• Verified that all documentation is accurate and complete for vehicle registration. Reviewed transactions and confirmed payments with financial institutions before submitting paperwork through DLRDMV. Maintained.
• Consulted with sales team regarding missing information or discrepancies between files to correct issues quickly and efficiently.
• Coordinated vehicle registrations for 15 locations throughout Florida; served as a go-to resource for questions and to resolve complex problems preventing processing.

Dania Beach, FL

• Led a team of nine on-site Service Concierges and trained a team of associates at the Coral Gables location. Equipped teams with essential knowledge and skills to cultivate positive customer experiences, de-escalate.
• Directed scheduling of mobile service technicians conducting field repairs across the Southeast Florida Coast; optimized routing to maximize efficiency and productivity.
• Spearheaded project to replace airbags in approximately 10K Tesla vehicles following recall; booked appointments and ordered replacement parts to streamline process and minimize safety concerns.
• Maintained strict confidentiality of VIP accounts ensuring high-quality, timely mobile service; coordinated valet pickup and delivery of loaner vehicles to minimize impact on daily activities.
• Collaborated with multiple departments, including service, sales, parts, and delivery to effectively manage customer needs and facilitate service requests.

Dania Beach, FL

• Delivered exceptional service and support to customers through answering incoming calls, educating customers on vehicle features and capabilities, and creating service requests. Ran basic diagnostics and reviewed.
• Updated customers on vehicle status and maintenance needs; consulted with technicians regarding customer inquiries and concerns to provide accurate responses.

Pompano Beach, Florida

• Repaired and restored stringed instruments using fine dexterity and intricate knowledge of instrument construction. Packed instruments for shipping to prevent damage. Gained moderate knowledge regarding online retail.
• Developed store inventory processes to accurately track products and fulfill orders.
• Maintained adequate stock of parts necessary for instrument repair to reduce downtime for service.
• Fielded customer calls and questions regarding luthier services and order information.
• Produced rudimentary YouTube videos for “Ask a Luthier” segment detailing basic maintenance and care of violins.

West Palm Beach/Sarasota/Coconut Creek, Florida

• Promoted from Luthier to Head District Guitar Repair Technician due to exceptional knowledge and skill in repairing guitars and other stringed instruments. Oversaw a team of 18 Repair Technicians across the Southern.
• Trained Repair Technicians on more complex repairs through hands-on demonstrations and assistance. Also led group training seminars throughout the country.
• Consulted with customers regarding instrument repairs and modifications. Made recommendations based on customer needs and provided detailed information about process, pricing, and timelines.
• Reviewed Technician work to ensure alignment with company standards.
• Negotiated with vendors to secure parts at competitive prices; also submitted warranty claims.

Margate, Florida

• Transitioned between Sales, Receiving, and Customer Service departments based on store and customer needs. Assisted customers in finding products and selecting instruments based on their interests, budget, and use..
• Built positive rapport with customers to drive sales and service.
• Maintained accurate records and inventory regarding sales, shipping, and receiving.

Margate, Florida, United States

• Quickly promoted from Stock Associate to Operations manager due to exceptional inventory management and team rapport.
• Ensured product stock is adequate for all distribution channels and can cover direct demand
• Oversaw a team of 8 inventory associates receiving, stocking, and displaying inventory daily before store opening hours.

Luthier Certifcate, Luthiery

880 hours of training in Guitar Building, Guitar Repair, and Tool Usage.

High School, High School