Brandon Wright Email & Phone Number

Springfield, MO, US

Springfield, Missouri, United States

Springfield, MO

• Strategically lead customer satisfaction programs, including NPS (Net Promoter Score), while managingcustomer-focused initiatives like Office Depot loyalty rewards programs and local marketing, fuelingbusiness growth.
• Deliver exceptional customer service, resolving customer issues, and ensuring lasting satisfaction.
• Mentor and coach associate team to elevate customer experiences, building brand loyalty and trust.
• Foster innovation, creativity, and calculated risk-taking within an empowered environment.
• Drive sales, spearhead community outreach, and advise on technology solutions.
• Overall, a dedicated driver of customer delight, growth, and innovation.

Springfield, Missouri, United States

• As a Technology Solutions Advisor at Office Depot, I specialized in providing technology solutions andservices to customers. Leveraged my technology expertise to drive sales andenhance customer experiences.
• Demonstrated a passion for technology products and services, effectively engaged customers, andproactively recommend tailored solutions to meet their needs.
• Performed a variety of in-person tech support services, including, but not limited to: generaltechnology consultation, PC hardware, system, and software issue troubleshooting and support. PerformPC hardware upgrades.
• Provided essential training and guidance to Sales Advisors and associates, enhancing theirunderstanding of technology products, selling strategies, and services.
• Prioritized a customer-centric approach, ensuring positive experiences by educating customers abouttechnology offerings and coordinating assistance on the sales floor and in the service departments.
• Contributed to logistics support, inventory management, and store maintenance, ensuring adherenceto company policies and loss prevention efforts.

Springfield, Missouri, United States

• Collaborated closely with the Store's General Manager in managing the day-to-day operations of theretail store, while maintaining brand standards.
• Managed inventory, streamlined product logistics, and executed service orders with precision.
• Provided top-tier customer service, enhancing the brand's reputation for excellence.
• Nurtured the professional growth of the sales team, communicating sales goals and offeringcomprehensive training.
• Personally engaged in active selling, providing backend support, and aided salespersons in their owndeals.
• Demonstrated effective oversight, successfully managing and guiding the sales team to exceedtargets.

• Proactively pursued and engaged new business finance clients, leveraging innovative strategies toconvert cold leads into valuable relationships.
• Demonstrated a consistent ability to identify, introduce, and meticulously qualify prospective smallbusiness clients, resulting in a robust pipeline with the potential to secure over $300k in new fundingper month.
• Assumed the responsibilities of a funding officer, expertly preparing and managing business fundingapplications, along with essential documentation.
• Facilitated effective communication between the underwriting team and small business clients,ensuring a seamless and efficient process while catering to individual client needs.

Branson, Missouri, United States

• Led and managed a dynamic sales team of 20+ professionals as a Sales Manager within the DaylineSales department, reporting directly to the Site Director of Sales.
• Orchestrated effective sales strategies, fostering a culture of excellence that resulted in remarkableteam achievements.
• Conducted negotiations for fractional real estate ownership agreements, crafting personalizedfinancing terms that consistently closed lucrative deals.
• Skillfully managed all facets of documentation, ensuring smooth transactions through contract anddeeding processes.
• Initiated and guided impactful support and training programs, cultivating the professional growth ofsales agents and enhancing team performance.
• Spearheaded daily sales meetings and targeted training sessions, contributing to ongoing skillrefinement and elevated sales outcomes.

Springfield, Missouri, United States

• Acted as an outsourced property & casualty insurance agent.
• I was actively licensed as a property and casualty insurance agent in 17 states, and wrote and servicedinsurance policies for USAA member clients in those specific states.
• Provided insurance-related customer service to member clients. Assisted member clients with policyexplanations, terms, policy costs, and billing matters.
• Referred applicable USAA client members to auxiliary departments, such as financial services, drivingcustomer retention and sales growth.

Springfield, Missouri, United States

• Excelled as a proficient sales specialist within the Hilton Worldwide campaign.
• Skillfully promoted and marketed Hilton Grand Vacations' travel packages, with a primary focus oncatering to the discerning preferences of Hilton Honors Members.
• Consistently outperformed established sales targets, showcasing a remarkable ability to consistentlydeliver exceptional results and surpass expectations.
• Recognized for my outstanding sales performance, I was selected to undertake the role of a mentor,responsible for training and fostering the growth of fellow sales agents.
• Demonstrated expertise in handling strategic call "take-overs" (T.O.'s), effectively stepping in to finalizeand close sales, ensuring customer satisfaction when the situation demanded.
• Played a pivotal role in elevating team performance and enhancing sales outcomes through acollaborative approach and a deep understanding of effective sales techniques.

Kansas City, Kansas, United States

• Collaborated with Hotel General Manager to efficiently manage day-to-day operations, spanningpersonnel supervision, property maintenance, bookings, and exceptional customer service.
• Instrumental in propelling revenue growth by optimizing room sales and banquet space bookingsthrough the application of industry best practices and innovative strategies.

Kansas City, Missouri, United States

• Played a key role as Assistant Manager to the Hotel General Manager, effectively overseeing daily frontdesk operations.
• Championed exceptional guest relations and upheld the highest quality standards, elevating overallguest experiences.
• Led and guided the front desk staff while conducting rigorous daily facility safety audits.
• Conducted meticulous business audits, reviewing daily sales, cash handling, and credit transactionswith precision.
• Maintained financial accuracy by consistently balancing daily books and executing timely reportingtasks.
• Spearheaded revenue growth and heightened guest satisfaction by unwaveringly maintaining thebrand's esteemed standards.

Springfield, Missouri, United States

• Performed multi-faceted residential and commercial property management.
• Actively managed, marketed, and leased 550 plus residential and commercial units.
• Managed tenants lease terms, rent payment, maintenance items, and unit turnover readiness.
• Routinely maintained 90% plus leased occupancy rates through proactive marketing, showing, andpre-leasing property units.
• Worked directly with legal representation in non-payment and eviction situations requiring courtinvolvement.
• Worked firsthand with ownership clients, to get the most out of their investment properties, whilemeeting and exceeding KPI's.