Brandon Wright Email & Phone Number

Springfield, Mo, Us

Springfield, Missouri, United States

Springfield, Mo

• Strategically lead customer satisfaction programs, including NPS (Net Promoter Score), while managingcustomer-focused initiatives like Office Depot loyalty rewards programs and local marketing, fuelingbusiness growth, pinpointing opportunities, and driving improvements.• Deliver exceptional customer service, resolving customer issues, and ensuring lasting satisfaction.• Mentor and coach associate team to elevate customer experiences, building brand loyalty and trust.• Foster innovation, creativity, and calculated risk-taking within an empowered environment.• Drive sales, spearhead community outreach, and advise on technology solutions.• Overall, a dedicated driver of customer delight, growth, and innovation.

Springfield, Missouri, United States

As a Technology Solutions Advisor at Office Depot, I specialized in providing technology solutions andservices to customers. Leveraged my technology expertise to drive sales andenhance customer experiences.• Demonstrated a passion for technology products and services, effectively engaged customers, andproactively recommend tailored solutions to meet their needs.• Performed a variety of in-person tech support services, including, but not limited to: generaltechnology consultation, PC hardware, system, and software issue troubleshooting and support. PerformPC hardware upgrades (storage, RAM, CPU, GPU, etc.), peripheral device installation and troubleshooting(printers, scanners, mice/keyboards, etc.), data backups and transfers, software installation, systemimaging, etc. Advised customers on accessories and peripheral devices.• Provided essential training and guidance to Sales Advisors and associates, enhancing theirunderstanding of technology products, selling strategies, and services.• Prioritized a customer-centric approach, ensuring positive experiences by educating customers abouttechnology offerings and coordinating assistance on the sales floor and in the service departments.• Contributed to logistics support, inventory management, and store maintenance, ensuring adherenceto company policies and loss prevention efforts.• Kept up-to-date with technology trends and product knowledge, enabling me to drive technology,Tech Services, and associated product sales.

Springfield, Missouri, United States

• Collaborated closely with the Store's General Manager in managing the day-to-day operations of theretail store, while maintaining brand standards.• Managed inventory, streamlined product logistics, and executed service orders with precision.• Provided top-tier customer service, enhancing the brand's reputation for excellence.• Nurtured the professional growth of the sales team, communicating sales goals and offeringcomprehensive training.• Personally engaged in active selling, providing backend support, and aided salespersons in their owndeals.• Demonstrated effective oversight, successfully managing and guiding the sales team to exceedtargets.• Consistently achieved remarkable revenue growth, delivering 5-10% monthly increase compared tothe prior year.

• Proactively pursued and engaged new business finance clients, leveraging innovative strategies toconvert cold leads into valuable relationships.• Demonstrated a consistent ability to identify, introduce, and meticulously qualify prospective smallbusiness clients, resulting in a robust pipeline with the potential to secure over $300k in new fundingper month.• Assumed the responsibilities of a funding officer, expertly preparing and managing business fundingapplications, along with essential documentation.• Facilitated effective communication between the underwriting team and small business clients,ensuring a seamless and efficient process while catering to individual client needs.

Branson, Missouri, United States

• Led and managed a dynamic sales team of 20+ professionals as a Sales Manager within the DaylineSales department, reporting directly to the Site Director of Sales.• Orchestrated effective sales strategies, fostering a culture of excellence that resulted in remarkableteam achievements.• Conducted negotiations for fractional real estate ownership agreements, crafting personalizedfinancing terms that consistently closed lucrative deals.• Skillfully managed all facets of documentation, ensuring smooth transactions through contract anddeeding processes.• Initiated and guided impactful support and training programs, cultivating the professional growth ofsales agents and enhancing team performance.• Spearheaded daily sales meetings and targeted training sessions, contributing to ongoing skillrefinement and elevated sales outcomes.• Demonstrated exceptional sales prowess, achieving a personal milestone by being involved in thesuccessful closing of over $1M in sales during my tenure.

Springfield, Missouri, United States

• Acted as an outsourced property & casualty insurance agent.• I was actively licensed as a property and casualty insurance agent in 17 states, and wrote and servicedinsurance policies for USAA member clients in those specific states.• Provided insurance-related customer service to member clients. Assisted member clients with policyexplanations, terms, policy costs, and billing matters.• Referred applicable USAA client members to auxiliary departments, such as financial services, drivingcustomer retention and sales growth.

Springfield, Missouri, United States

• Excelled as a proficient sales specialist within the Hilton Worldwide campaign.• Skillfully promoted and marketed Hilton Grand Vacations' travel packages, with a primary focus oncatering to the discerning preferences of Hilton Honors Members.• Consistently outperformed established sales targets, showcasing a remarkable ability to consistentlydeliver exceptional results and surpass expectations.• Recognized for my outstanding sales performance, I was selected to undertake the role of a mentor,responsible for training and fostering the growth of fellow sales agents.• Demonstrated expertise in handling strategic call "take-overs" (T.O.'s), effectively stepping in to finalizeand close sales, ensuring customer satisfaction when the situation demanded.• Played a pivotal role in elevating team performance and enhancing sales outcomes through acollaborative approach and a deep understanding of effective sales techniques.

Kansas City, Kansas, United States

• Collaborated with Hotel General Manager to efficiently manage day-to-day operations, spanningpersonnel supervision, property maintenance, bookings, and exceptional customer service.• Instrumental in propelling revenue growth by optimizing room sales and banquet space bookingsthrough the application of industry best practices and innovative strategies.

Kansas City, Missouri, United States

• Played a key role as Assistant Manager to the Hotel General Manager, effectively overseeing daily frontdesk operations.• Championed exceptional guest relations and upheld the highest quality standards, elevating overallguest experiences.• Led and guided the front desk staff while conducting rigorous daily facility safety audits.• Conducted meticulous business audits, reviewing daily sales, cash handling, and credit transactionswith precision.• Maintained financial accuracy by consistently balancing daily books and executing timely reportingtasks.• Spearheaded revenue growth and heightened guest satisfaction by unwaveringly maintaining thebrand's esteemed standards.

Springfield, Missouri, United States

• Performed multi-faceted residential and commercial property management.• Actively managed, marketed, and leased 550 plus residential and commercial units.• Managed tenants lease terms, rent payment, maintenance items, and unit turnover readiness.• Routinely maintained 90% plus leased occupancy rates through proactive marketing, showing, andpre-leasing property units.• Worked directly with legal representation in non-payment and eviction situations requiring courtinvolvement.• Worked firsthand with ownership clients, to get the most out of their investment properties, whilemeeting and exceeding KPI's.• Consistently sought and obtained new clients, effectively doubling the number of managed propertyunits during my tenure, while increasing business revenue.