Brenda Lopez

Brenda Lopez Email and Phone Number

Salesforce Analyst, People Operations Technology @ Google
Austin, TX, US
Brenda Lopez's Location
Austin, Texas, United States, United States
About Brenda Lopez

As a first-generation Latina from El Paso, Texas, I carry the spirit of my community in everything I do. Growing up, I saw firsthand the importance of equity and inclusion, and this has fueled my passion for creating fair opportunities for everyone. My journey has been shaped by a commitment to giving back and making a positive impact, and I bring this dedication to my role at Google.In my current position, I lead transformative operational changes and manage programs that champion equitable and fair hiring operation practices across Google. By implementing rigorous checks and balances within the hiring committee, I ensure that every candidate is evaluated fairly, contributing to a diverse and inclusive workforce. My work involves cultivating a diverse member pool and maintaining high standards of quality control, which are critical to unbiased hiring processes. Please note I am not a Recruiter and recommend for any interest in roles to reach out to a Recruiter. :) I am passionate about quality control and crisis management, always striving to develop processes that enhance operational efficiency and uphold system integrity. With over six years of experience in program management, strategy, and operations, I excel in analyzing data, uncovering patterns, and making informed decisions that drive success.My technical expertise spans UiPath, CloudTop, Chrome Remote, Linux Bash scripting, Cognos, Salesforce, Basic SQL, Advanced Excel Formulas, Microsoft Office Suite, Google Workspace, SIS, ATS (Slate, Workday), Box, Asana, StarRez, and Notion. Currently, I am pursuing a Master’s in Applied Intelligence from Georgetown University, aiming to leverage this knowledge to enhance trust and safety initiatives.Beyond technical skills, I believe in the power of genuine relationships. I strive to understand people without judgment, foster trust, and build inclusive communities. My empathetic approach helps me connect deeply with colleagues and stakeholders, making a meaningful impact on the work environment.Every day, I am driven by the belief that everyone deserves a fair chance, and I am committed to ensuring our processes reflect that belief. I am dedicated to making Google a place where diverse talents can thrive, and I bring my authentic self to every challenge and opportunity.

Brenda Lopez's Current Company Details
Google

Google

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Salesforce Analyst, People Operations Technology
Austin, TX, US
Website:
goo.gle/3DLEokh
Employees:
315106
Brenda Lopez Work Experience Details
  • Google
    Salesforce Analyst, People Operations Technology
    Google
    Austin, Tx, Us
  • Google
    Salesforce Analyst
    Google Aug 2024 - Present
    •Manage daily Salesforce operations, ensuring high-quality support and continuous system improvement.•Handle system configuration, gather requirements, and collaborate with stakeholders across Finance, Legal, HR, and more.•Leverage deep product and business process knowledge to troubleshoot effectively and anticipate system impacts.•Provide user-friendly support, resolve inquiries, and analyze data to address issues and special cases.•Collaborate with vendor support teams to resolve escalations beyond internal capabilities.
  • Google
    Operational Program Manager, Hiring Committee
    Google May 2022 - Jul 2024
    •Lead transformative operational changes and manage programs that champion equitable and fair hiring practices across Google, ensuring every candidate is evaluated fairly and contributing to a diverse and inclusive workforce.• Oversaw onboarding process optimization, reducing onboarding time by 30% and enhancing efficiency by 20%.•Integrated 10 new team members post-reorganization, ensuring 80% achieved exceptional understanding of roles and processes.•Analyzed talent pool composition, identifying a need for greater senior-level representation, and executed an initiative increasing senior-level membership by 50%.•Achieved significant growth in specific areas (11.32% total pool, 6.29% L7 members).•Processed 43,000+ requests in 2022 and 19,000+ YTD 2023, demonstrating efficiency and ability to handle high volume workload.•Managed rapid onboarding of 10+ new team members during a complex organizational restructuring, ensuring seamless integration and minimal productivity loss.•Automated and secured the offer approval process, increasing Q3 volume by 62.8% and reducing approval time by 25%.•Reviewed and resolved over 2000 complex offer approvals, ensuring compliance and making timely decisions in line with company policy.
  • Google
    Hiring Committee Specialist
    Google Aug 2021 - Apr 2022
    Austin, Texas Metropolitan Area
    •Managed more than 20 weekly hiring committee meetings for over 950 members, enabling efficient decision-making in the global hiring of technical talent.•Administered and coordinated hiring processes across multiple regions, facilitating smooth and effective collaboration and achieving timely outcomes.•Formulated and fostered strong and sustaining partnerships with key stakeholders to ensure clear communication and adherence to hiring timelines.•Led the creation, development, and implementation of a strategic plan to establish and sustain seamless hiring operations during peak holiday periods.
  • Georgetown University
    Program Manager, Law School
    Georgetown University Dec 2019 - Jul 2021
    Washington D.C. Metro Area
    •Directed administrative, financial, and operational processes for a housing program, ensuring precise billing, tax compliance, and meticulous recordkeeping.•Implemented technology and conducted stakeholder management activities resulting in a 30% improvement in invoice processing time.•Enhanced and optimized processes for an off-campus housing program, resolving compliance issues and achieving an 88% increase in student satisfaction.•Led recruitment, hiring, and supervision of a 10-person team, boosting customer satisfaction by 91%.
  • Georgetown University
    Administrative Coordinator, Main Campus
    Georgetown University May 2019 - Dec 2019
    Washington D.C. Metro Area
    •Administered seamless course scheduling and large-scale event organization, contributing significantly to the success of faculty and student recruitment initiatives.•Managed faculty expense reports and departmental expenditures, ensuring fiscal accuracy and timely reimbursements.•Participated in process optimization activities, resulting in a 20% improvement in expense report processing time.•Achieved a 15% improvement in the efficiency of the refund process, eliminating delays and delivering an optimized student/client experience.
  • Georgetown University
    Operations Manager
    Georgetown University Jan 2019 - Apr 2019
    Washington D.C. Metro Area
    •Oversaw front-line operations, serving as the primary contact for staff, students, and visitors.•Oversaw reconciliation of the budget for a $191k non-payroll department, surpassing cost management targets by 15%.
  • Texas Woman'S University
    Senior Financial Aid Assistant
    Texas Woman'S University Sep 2018 - Dec 2018
    Denton, Texas
    •Addressed and resolved over 300 student financial aid discrepancies rapidly, ensuring accurate processing.•Provided first-class service and support to students, offering information and education in response to inquiries.
  • St. Mary'S University
    Research Assistant
    St. Mary'S University Nov 2016 - May 2018
    San Antonio, Texas Area
    •Executed key research duties and published research on sexual assault prevention in universities within The St. Mary’s University McNair Scholars Program Research Journal.
  • St. Mary'S University
    Retention Data Specialist
    St. Mary'S University Jun 2016 - May 2018
    San Antonio, Texas Area
    •Provided mentoring and guidance to students, resulting in a 10% growth in the Faculty Mentorship Program (FAM).•Actively supported student retention efforts through comprehensive student retention data analysis.
  • St. Mary'S University
    Graduate Admissions Coordinator
    St. Mary'S University Jul 2017 - Aug 2017
    San Antonio, Texas Area
    The position performs a variety of clerical activities involved with greeting visitors, screening and referring telephone calls, answering questions, researching information, taking messages, and processing varied forms and materials for the Office of Admission.
  • St. Mary'S University
    Marketing Ambassador
    St. Mary'S University Jan 2016 - May 2016
    San Antonio, Texas Area
    •Conducted the design and development of the “Diamondback Tour Guides” tour guide program logo and title, contributing to the program's success.
  • St. Mary'S University
    Resident Assistant
    St. Mary'S University Aug 2015 - May 2016
    San Antonio, Texas Area
    •Resident Assistant for junior and senior college students of about ~300 residents where I implemented and maintained a community environment in the residence halls and handled escalations depending on the incident working with University PD or Residence Life leadership.

Brenda Lopez Education Details

Frequently Asked Questions about Brenda Lopez

What company does Brenda Lopez work for?

Brenda Lopez works for Google

What is Brenda Lopez's role at the current company?

Brenda Lopez's current role is Salesforce Analyst, People Operations Technology.

What schools did Brenda Lopez attend?

Brenda Lopez attended Georgetown University School Of Continuing Studies, St. Mary's University.

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