As a Test Engineer at Farfetch Platform Solutions, I had the privilege of working together with several teams involved in projects such as the product management team, development team; Outsourcing QA team, Operations, Production and Integrations team... and contribute to the delivery of websites and apps to incredible clients such as Harrods, Off White; Violet Grey, Sacai, Ambush, Ferragamo, Reebok Bergdorf&Goodman and Richemont (Cartier)Main activities and Responsibilities- Ensure E2E quality accoss e-commerce development team and Business&Operations- Leading all testing activities and define QA WoW- Test planning and control- Test analysis and design- Test implementation and execution- Test new features- Execute Regression Tests- Align with automation team what tests should be automated- Monitoring testing results and raising complete QA reports - Report defects and work closely with the teams to get them fixed- Follow up UAT test

As a QA Specialist at Talkdesk, I´m part of the Engineering team and help my teams delivering more value to Talkdesk in Salesforce, Integrations and Billing and Tools areas. Day to day activities include defining use cases for new feature enhancements and regression tests, help managing dependencies between different teams, and contributing to our internal flow.Main activities and Responsibilities- Test planning and control- Test analysis and design- Test implementation and execution- Functional analysis- Report defects and work closely with the teams to get them fixedIn Talkdesk I work daily directly with the following teams:- Salesforce- Integrations - Billing and Tools

Main activities- Onboarding of new team elements - Follow the tasks developed by each of our QA elements and support in the resolution of doubts and evolution of them within the teams to which they were allocated- Investigate and choose the best test management tool to be used- Work closely with Agile team and define the best QA processes to be used in accordance with the scrum methodology- Make sure that all of us work closely to the teams and in accordance with the scrum values- Test planning and control- Test analysis and design- Test implementation and execution- Functional analysis- Report defects and work closely with the team to get them fixedTeams where I worked on Digital Channels (websites and apps)- Fashion (Zippy and MO)- Worten - Sportzone- COL (Continente Online)

- Analyses and review of all support documents for new functionalities and versions- Assessment tests- Definition of macro plans for each new feature/version and specification of the test cases, based on the technical and functional documents delivered by the development team- Implementation and execution of test cases according to the testing plan defined for each version- Execution of regression test- Identification and validation of bugs and suggestions for improvement, following from the verification and validation activities (using the Microsoft Test Manager tool)- Replacement and representation of team leader whenever she was absent, in tasks involving either the contact with the customer or the monitoring and support to the remaining team members

- Analyses and review of all support documents for new functionalities deriving from Functional Analysis; Technical and Functional Design and Architecture;- Validation of new functionalities according to the respective support documents;- Definition of test cases (in the tool TestLink) for general validation of the most relevant products and functionalities, based on duly reviewed and approved documents;- Implementation of test cases according to the testing plan defined for each version, both for general validations (workflows), as well as for specific functionalities in several markets and products;- Identification and validation of bugs and suggestions for improvement, following from the verification and validation activities (using the JIRA tool);- Functional Tests to the ALERT Online site in order to ensure the proper functioning of the site in all languages available;- Software Certification scenarios preparation (such as for the CCHIT);- Demo environment preparation;- Monitoring and follow-up Acceptance Testing carried out by customers in order to validate the correct operation of the delivered functionalities, at Jeroen Bosch and Bernhoven Hospitals in Netherlands and at Vicenza Hospital in Italy.

- Training of supervisors/ users of ALERT P1 software, at the S. João Hospital, Porto.- Training and on job coaching in the support provided to hospital software at the following hospitals: S. João Hospital, Porto; S. Teotónio Hospital, Viseu; District Hospital of Chaves, Chaves and in Vicenza Hospital, Italy.

Centro de Investigação em Psicologia da Universidade do Minho - BragaResearch Centre- Data collection and analyses for research purposes in Parental Emotional Availability; Cognitive and Emotional Regulation; and Attachment Patterns in Early Childhood.

- Trainer for the following modules: Conflict Settlement and Prevention Techniques; and Active Problem Framing and Resolution Techniques