Christopher Hampton Email & Phone Number

Cumming, Ga, Us

California, United States

I am working to become a highly skilled engineer specializing in both network and system administration, with hands-on experience in maintaining, troubleshooting, and configuring enterprise-level networks. My goal is to provide technical support and solutions with a quick and efficient turnaround.Skills: Network Engineering · Network Security · Network Administration · Information Technology · Software · Technical Support · Troubleshooting · Server Administration · Microsoft Exchange · Information Security · System Administration · Active Directory · Customer Service · Networking · VLAN · Windows Server · Linux System Administration · Windows System Administration

In my role as a Provider Account Specialist with LiveOps, I manage and support over 150 healthcare provider accounts daily, ensuring the delivery of exceptional customer service and claims resolution. Leveraging my expertise in CRM systems like Salesforce, Facets, and Zendesk, I efficiently address provider inquiries related to benefits, eligibility, and claims, maintaining a 98% first-contact resolution rate and consistently exceeding client satisfaction targets.Key Achievements: Reduced unresolved claims by 40% through the implementation of an efficient claims tracking system, enhancing overall operational efficiency and improving customer satisfaction. Led cross-training programs for new hires, developing comprehensive training modules that shortened onboarding time by 30% and increased team productivity by 25%. Conducted quality audits to identify and resolve discrepancies, resulting in a 15% improvement in claim processing accuracy and a 20% reduction in errors. Collaborated with cross-functional teams, including IT and quality assurance, to implement and optimize CRM workflows, improving system functionality and user experience.I thrive in dynamic, high-volume environments and am committed to delivering customer-centric solutions that drive operational efficiency and client satisfaction.

As a Sr. Account Service Specialist at LiveOps, I managed 120+ client accounts daily for Cardinal Health, ensuring 100% compliance with Medicare regulations and maintaining a 95% first-call resolution rate. Leveraging CRM platforms like Salesforce and Zendesk, I delivered professional support that improved customer satisfaction by 15%.Key Achievements: Resolved 98% of escalated compliance issues (HIPAA/Medicare) on the first call, reducing escalations by 20% and consistently meeting client satisfaction goals. Onboarded and trained 12 new hires, improving efficiency by 25% and boosting team performance by 30% through structured coaching and compliance adherence. Partnered with quality assurance teams to enhance Medicare compliance by 40%, surpassing client benchmarks. Analyzed CRM data to implement process improvements, reducing response times by 15% and achieving a 95% task completion rate.I excel at integrating customer service excellence with process optimization, building strong client relationships, and enhancing service delivery through effective collaboration and technology use. Leveraged CRM tools to analyze service data and implement process improvements, which reduced response times by 15% and increased task completion rates to 95% within established service level agreements.My ability to blend customer service excellence with process optimization has been instrumental in delivering consistent, high-quality results and driving operational improvements. I thrive on building strong customer relationships, collaborating with cross-functional teams, and leveraging technology to enhance service delivery and account management.

As a Customer Experience Trainer and Team Lead at LiveOps, I led a remote team supporting Comcast's cable, internet, and phone services, driving improvements in customer satisfaction and operational efficiency. I designed and implemented comprehensive training programs to enhance team skills, resulting in a 20% increase in first-contact resolution rates and a 15% improvement in overall customer satisfaction scores.Key Achievements: Developed and launched customized training modules, improving new hire onboarding time by 25% and boosting overall team productivity by 30%. Implemented quality monitoring processes, providing targeted feedback that increased service consistency and reduced error rates by 20%. Led conflict resolution and mediation initiatives, fostering a collaborative and positive work environment that contributed to a 15% decrease in team turnover. Utilized Learning Management Systems (LMS) to track training progress, ensuring efficient delivery and scalability of learning programs across the team. Collaborated with cross-functional departments to align training strategies with business goals, ensuring the team consistently met and exceeded performance benchmarks. Facilitated workshops and coaching sessions, focusing on best practices for customer communication and service excellence, leading to a 25% improvement in team performance metrics.I am passionate about developing talent and optimizing customer experiences through structured training, collaborative leadership, and continuous improvement strategies. My ability to lead remote teams and implement effective training solutions has consistently delivered measurable improvements in service quality and team engagement.

In my role as a Customer Support and Account Specialist at LiveOps, I provided multi-channel support for telecommunications clients, managing 115+ customer interactions daily across phone, email, and chat platforms. My expertise in service activation, technical troubleshooting, and account management allowed me to maintain a 95% resolution rate, consistently meeting and exceeding service quality expectations.Key Achievements: Successfully resolved 98% of technical and billing inquiries on the first call, contributing to a 15% increase in customer satisfaction scores and reducing escalations. Implemented cross-selling strategies that increased service enhancements by 20%, demonstrating a proactive approach to customer support and revenue growth. Leveraged CRM systems for accurate data entry and client account monitoring, ensuring a 99% accuracy rate in customer records and enhancing service continuity. Adapted quickly to new service platforms and processes, enabling seamless transitions and maintaining high efficiency during updates and system migrations. Designed and maintained a knowledge base for support staff, improving first-contact resolution rates and reducing average handling times by 10%. Monitored and analyzed customer satisfaction surveys, using insights to refine support strategies and enhance client retention efforts.I am skilled in delivering effective remote support, troubleshooting complex issues, and building strong customer relationships through consistent, high-quality service. My adaptability and commitment to process improvement have enabled me to excel in high-volume environments, ensuring both customer satisfaction and operational efficiency.

United States

I am a Financial Wellness and Credit Restoration Professional with several years of experience helping individuals and families achieve their financial goals. My expertise lies in the areas of credit restoration, debt management, and financial planning.I have a passion for helping people achieve financial stability and peace of mind. As a credit restoration specialist, I have helped countless individuals repair their credit, remove errors, and take control of their financial future. In addition, I offer document preparation services, which includes assistance with financial statements, tax forms, and other financial documents.My approach to financial wellness is focused on providing personalized solutions that fit each client's unique needs and goals. I understand that everyone's financial situation is different, which is why I work closely with clients to develop customized plans that address their specific challenges and aspirations.If you're looking to improve your credit score, take control of your debt, or simply need assistance with financial planning, I am here to help. Please don't hesitate to connect with me on LinkedIn or reach out directly to discuss your specific needs and how I can help.